Copy of Internal Sales – Customer Service

Company Description

Pacific Automation provides technical products and expert support for industrial automation, electrical engineering, and lighting applications, including those in hazardous and mining environments. With offices in Perth, Brisbane, and Sydney, the company assists clients across Australia with project specifications, configurations, and day-to-day maintenance. With strong partnerships with leading brands, Pacific Automation is committed to delivering best-in-class products and customer services tailored to diverse industry needs.

Role Description

This is a full-time, on-site role for an Internal Sales – Customer Service professional, based in Arndell Park, NSW. In this role, you will be responsible for providing outstanding customer service and support, handling enquiries, managing sales orders, and ensuring customer satisfaction. Day-to-day tasks include customer communication by email, phone, in person and live chat. Maintaining accurate sales records, providing technical information, and building strong client relationships to support both day-to-day operations and larger projects.

Experience Required

• Previous experience in industrial automation and/or electrical industry

• Proven skills in Customer Support, and ensuring Customer Satisfaction

• Strong understanding of Customer Experience and ability to enhance client relationships

• Proficiency in professional Phone Etiquette to provide courteous and clear communication

• Excellent organizational skills and attention to detail

• Ability to work in a team-oriented environment within an on-site setting

• Handling customer enquiries, quotes, and orders through phone, email, live chat and in person

• Leading product groups and collaborating with the sales team to deliver tailored solutions for our customers

• Supporting and collaborating with our technical support and account management teams

• Be a problem solver and have a willingness to learn and develop

How to Apply

If you are passionate about delivering successful customer experiences, please submit your application with a cover letter detailing your interest and current resume.

For any enquiries, please contact Mariki Crichton, Office Administrator, Pacific Automation, 08 9414 7999.