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Client Relationship & Marketing Manager

Tharwa, Australian Capital Territory 2620, Australia • Full-time

Description

About the Role

This unique position blends client relationship management and marketing leadership in a purpose-driven environment.

You’ll be the link between our partners and internal teams — ensuring smooth communication, great experiences, and long-term relationships. At the same time, you’ll lead our marketing, communications and brand engagement, crafting campaigns and content that capture the spirit of Outward Bound and inspire participation, support and donations.

If you’re a creative marketer who thrives on people-focused work, collaboration and storytelling, this role is for you.

What You’ll Do

  • Plan and deliver digital marketing campaigns that drive engagement and awareness.
  • Manage social media channels (Meta suite, LinkedIn) and create engaging content for newsletters, blogs and media.
  • Coordinate PR, brand events and promotional activities.
  • Collaborate with leadership on strategic initiatives, growth projects and digital engagement.
  • Build and maintain strong, positive relationships with schools, community partners and clients.
  • Manage the client journey from first contact through to program delivery and review.

About You

  • Experienced in marketing, communications or business development, ideally with client-facing or account management experience.
  • Strong written and verbal communicator who enjoys building relationships and managing projects.
  • Confident managing social media platforms, content creation and brand storytelling.
  • Digitally savvy, ideally experienced with Salesforce CRM and Microsoft Office.
  • Organised, proactive and detail-oriented, with strong follow-through.
  • Passionate about purpose-led work — and experience in outdoor adventure, wellbeing or the environment will be highly regarded.
  • Current unrestricted driver’s licence required.

Why You’ll Love Working With Us

  • Join an iconic, values-driven Australian not-for-profit.
  • Blend creativity, communications and people engagement in a varied role.
  • Work with a passionate, supportive team at our scenic Tharwa campus.
  • Make a lasting difference in the lives of young people and communities.

Ready to inspire connection and growth across Australia?

Apply now with your CV and a short cover letter telling us why you’re the right fit.

Role Type

On-site • Permanent • Full-time • Entry Level

Company Overview

Outward Bound Australia (OBA) was established in 1956 and has a proud history of delivering outdoor education programs. Outward Bound programs provide inspiring and challenging experiences in the outdoors to help people with character development, relationships with others and an appreciation of our natural environment. Since its inception, OBA has delivered programs to around half a million Australians – significantly impacting many lives and creating a passionate community of alumni. Outward Bound Australia is a member of the Outward Bound International network, the most experienced provider of outdoor programs in the world. Founded in 1941 in the UK and based on the personal development principles and values of Kurt Hahn (who also designed the Duke of Edinburgh Awards scheme) Outward Bound has since spread to over 37 schools in 34 countries and 6 continents. OBA’s activities are centred on the national base in Tharwa, ACT. In recent years, operations areas also include the Snowy Mountains area of Victoria and Walpole in Southwestern WA. OBA also undertakes philanthropic endeavours through the Australian Outward Bound Development Fund (AOBDF) to provide disadvantaged Australians with opportunities to participate on OBA programs.
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