We are seeking an experienced and motivated Product Manager to join our team and contribute to the development of our Payments product in the Hospitality domain.
The ideal candidate should possess a strong understanding of payment processing and merchant services, along with exceptional analytical and product building skills.
OOLIO is an emerging hospitality and payment platform and we pride ourselves in a product focus and open working environment. We would like to bring along passionate people who like to work in a scale-up journey of developing and rolling of our payment product to our merchant base.
WHAT YOU WILL DO – RESPONSIBILITIES
- Conduct thorough analysis of current payment processes, identify pain points, and distill solutions for streamlining payment service delivery workflows and enhance merchant experience.
- Create detailed functional specifications, user stories, and contribute to acceptance criteria to guide the development team in implementing payment features.
- Participate in product design discussions and provide valuable insights to ensure seamless integration of payment solutions into multiple POS product suites.
- With a detail-oriented mindset and the ability to prioritize, work closely with development teams to ensure successful roll out of payment system in defined stages
- Collaborate with QAs to define test cases and scenarios, and assist in the validation of payment features to design the assurance of accuracy and compliance.
- Engage with external stakeholders, such as acquirers, payment processors, financial institutions, and restaurant owners, to drive commercial and product initiatives
- Assist in the initiation of user documentation, training materials, and support resources related to payment features.
- Research and stay updated on industry trends, regulations, and best practices related to payment processing in the restaurant domain.
WHO YOU ARE – REQUIREMENTS
– Minimum of 10 to 15 years of Product management experience where 3 years of Merchant Payments experience is mandatory in the capacity of Product Manager/Lead.
– Strong understanding of payment acquiring concepts, including different payment methods, security standards (PCI DSS), and industry standards
– Strong understanding of merchant on-boarding in the area of KYB, business structures, and ability to manage relevant compliance requirements
– Strong understanding of the digital or physical distribution of payment taking mediums and their associated configurations – including card present and card not present, and other modern payment journeys
– Experience developing merchant software which assist with onboarding, and reconcilliation, and settlement experience
– Proficient in using business analysis techniques, producing concise memo and detailed product descriptions
– Excellent analytical skills with the ability to translate complex commercial operations into detailed **functional** and **financial** specifications
– Hands-on experienced in working with multiple system APIs and data integrations is a must
– Bachelor’s degree, relevant certifications in Business Analysis or Payment Processing will be a plus.
– Familiarity with restaurant industry operations and their point-of-sale systems is a nice to have.
Please frame your experience in the core selection criteria. This is a very hands-on role with a great deal of ownership and autonomy. If you are analytical and passionate about payments and merchant services, we would love to have a chat.
