Who We Are
NHS are a local, family-owned company, with a long history in the Newcastle and Hunter region. We have branches in Lambton, Cardiff and Beresfield, servicing tradies and serious renovators. We strive to be the region’s best supplier of building materials. We offer great products and great service which reflect our core values of:
- We are safe
- We are dependable
- We are the easiest part of the customers day
- We are family
About The Role
We are seeking a Contact Centre Representative to service digital and telephone inbound communications and assist with outbound communications for NHS.
This role is focused on delivering a high level of customer service, ensuring every interaction is professional, accurate, and aligned with our commitment to being the easiest part of the customer’s day.
Key Responsibilities
- Respond to inbound customer enquiries via phone and digital channels in a professional and timely manner.
- Assist with outbound communications as required to support customer and operational needs.
- Deliver accurate information and solutions to customers, suppliers, and internal stakeholders.
- Maintain a strong focus on attention to detail, ensuring all communications are clear, professional, and concise.
- Take initiative to resolve customer issues and contribute to continuous improvement by identifying better ways of working.
- Promote and maintain a strong safety-first culture in all interactions and processes.
- Build positive and respectful relationships with customers, team members, suppliers, and contractors.
About You
You are a reliable and customer-focused professional who takes pride in delivering exceptional service and being a dependable member of the team.
You will bring:
- Experience in a similar customer service or contact centre role.
- Strong communication skills with the ability to engage a diverse range of stakeholders.
- Excellent time management skills and the ability to work to deadlines in a fast-paced environment.
- High attention to detail and the ability to produce clear, professional written communication.
- A proactive approach to problem solving and continuous improvement.
- Product knowledge in building materials (particularly timber, hardware, or plasterboard) – highly regarded.
- Experience with Microsoft 365 and customer systems (highly regarded).
- A current NSW Driver Licence.
Employee Benefits
- Weekly pay, staff discounts and workplace giving.
- Your birthday off every year as our gift to you!
- Annual health & wellness rebate.
- Discounts on products at NHS and various products through our partners and associations.
- Access to ongoing training and development opportunities.
NHS respectfully advises that all roles are subject to ongoing random Drug and Alcohol testing. A pre-employment medical and a Background Check will form a part of the recruitment process.
How to Apply
You can hit the apply button on this ad. Alternatively, if you would like to know more about us, check out our Careers Page and apply on our website at:
https://www.nhs.trade/careers
