As one of AFR’s Top 100 Fastest Growing Companies, a dual winner of the Victorian Training Awards for Apprenticeship Development ‘22 & ‘23 and a leader in our chosen fields New Plumbing Solutions (NPS) is seeking a reliable and experienced Scheduling Administrator.
From humble beginnings NPS has grown to a national organisation with circa 200 staff. At NPS we provide high-quality services for industry, government, and water authorities with significant growth in emerging areas of digital metering and IoT device management.
About the Role
NPS seeks a dedicated, and proactive Office Support person for our Metering Division to support the scheduling and management of multiple contracts.
Located at our brand new Laverton office, this dynamic role specifically involves managing work schedules for field employees in a fast-paced environment.
Your responsibilities will include, but not be limited to, supporting the allocated Contract Manager in all administrative related tasks related to our projects.
Main duties include:
- Supporting the Contracts Manager in monitoring, controlling, and managing work orders and job requests.
- Take phone calls and route them to the correct department.
- Liaising with clients and plumbers on various queries.
- Ensure all employee and sub-contractor records are maintained accurately, efficiently and in a timely manner.
- Data entry and reporting.
- Complete jobs-management and invoicing requirements.
- Assisting with the processing of quotations.
- Always ensure maximum office discretion and confidentiality.
About You
We’re seeking a proactive Administrator. Someone who thrives on getting stuff done by collaborating and working together. If you’re proactive, driven, and eager to make a difference, we want you on our team!
Working within a busy team you will need to possess:
- Exceptional customer service and communication skills.
- Ability to be flexible, and supportive of others and clients.
- Ability to multi-task and prioritise effectively.
- Ability to problem solve and provide information in a timely manner.
- Excellent attention to detail.
- Experience with Microsoft Office Suite of Applications
- Experience with Aroflo – our Project Management System (highly regarded).
- Knowledge of Metro and Regional Melbourne areas.
What’s on Offer
NPS is proud of our culture and values. In 2025, we achieved a 94% employee engagement score, with our people telling us they stay because of the supportive teams they work with and the strong sense of connection across the business.
We value our people and celebrate them often — through our Employee of the Month awards, regular newsletter shout-outs, and toolbox talks that bring our field teams together (yes, with breakfast provided!). Our goal is to make sure every team member feels supported, connected and safe.
- The opportunity to join a great team of like-minded people.
- Great team culture and office support.
- On site parking and a well-stocked fridge.
- On the job training.
- Career pathways into other divisions and roles.
New Plumbing Solutions are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Working with children’s check, police check would be advantageous, and you must be able to obtain one if you don’t already have one.
