The role is suitable for the experienced individual who is willing to provide excellent customer service in IT space and who enjoys working with a small collaborative team.
- Permanent Part-time (0.6 FTE)
- Attractive hourly rate plus 12% superannuation
- Not-for-Profit salary packaging up to $18,550 per annum to increase your take-home payment
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Complimentary membership to the Paraplegic Benefit Fund (PBF Australia). which includes, $250,000 immediate payout in the event of a permanent spinal cord injury, access to PBF’s injury prevention resources and support services and peace of mind knowing you’re covered by a trusted organisation dedicated to spinal injury awareness and assistance
- Flexible working options to encourage your work-life balance
- Employee Assistance Program extending to immediate family members
- Free On-Site Parking
- Supportive and fun work environment
Who are we?
Mosaic Community Care is a trusted provider of disability support services, committed to helping individuals achieve their goals and improve their quality of life. We are dedicated to making a positive impact in the lives of those we support by offering individualized, person-centred support. In addition to our core services, we are passionate about our Client Services, which help us deliver high-quality services and engage with our community effectively.
Job Overview:
We are looking for a motivated and experienced IT professional to provide day-to-day information technology and communications support and advice to Mosaic employees.
Reporting to the General Manager – ICT, you will oversee day-to-day operations of the organization’s Cloud-based infrastructure, Windows workstations and infrastructure and maintain network, ICT hardware and software.
What we’re looking for
- Ability to manage priorities and time effectively, ensuring adherence to Service Level Agreements (SLAs) based on request urgency and nature.
- Strong interpersonal and communication skills, with a demonstrated commitment to delivering high-quality service to internal teams.
- Strong analytical and problem-solving abilities, capable of identifying issues and providing effective solutions swiftly.
- Extensive experience in supporting Windows and other end point operations
- Willingness to learn and grow as part of an evolving ICT service team.
Key Responsibilities of this role include but not limited to
- Oversee the day-to-day operations of the organisation’s Cloud-based infrastructure, ensuring the seamless integration of Microsoft 365 services, Cloud storage, security, and related technologies.
- Deliver expert-level knowledge and support for Cloud applications, tools, and systems within the Microsoft 365 ecosystem, ensuring high service availability and reliability.
- Manage and support Windows 11 workstations and infrastructure, leveraging the Microsoft stack, including Azure and Office 365 solutions.
- Coordinate and manage the lifecycle of all cloud-based ICT assets, including mobile devices, workstations, software applications, and communication tools, ensuring optimal performance and security.
- Provide expert-level end-user support across the organisation, addressing issues related to Microsoft 365 services, Cloud applications, and general ICT needs, while managing service desk tickets effectively through various channels (technology, in-person, etc.).
- Ensure the daily backup and disaster recovery processes for critical cloud-based data and systems, maintaining data integrity and availability.
- Contribute to the improvement of ICT processes and business solutions within Mosaic, identifying opportunities to streamline operations, enhance user satisfaction, and drive organisational improvements.
- Take ownership of all ICT assets, ensuring effective tracking, maintenance, and alignment with organisational needs and policies.
- Stay up-to-date with emerging trends and technologies within the Microsoft 365 and Cloud computing space, continuously evaluating how these can enhance organisational functions and end-user experience.
- Oversee mobile device management (MDM) solutions, supporting Apple and Android devices, ensuring secure and compliant use of mobile technologies within the Microsoft 365 environment.
- Effectively prioritise tasks and manage change within the dynamic cloud environment, adapting to new requirements and business needs.
- Perform additional duties as directed by the ICT Manager to support the strategic goals of the organisation’s digital transformation initiatives.
To be successful in this position you will have:
- Certifications, particularly in Cloud technologies, and/or a relevant Diploma/Degree qualification in ICT or related fields desirable.
- In-depth knowledge of Azure Cloud, Cloud technologies, including but not limited to IaaS, PaaS, and SaaS.
- Proven expertise in backup, disaster recovery, Cloud Systems
- Advanced troubleshooting and fault analysis skills for both systems and applications, ensuring rapid issue resolution.
- Demonstrated skills and experience in Office 365 – Exchange, Sharepoint, Teams, inTune, Entra
- Skilled in managing and configuring cloud security technologies
- Highly developed skills in Azure AD management, inTune, and user access controls within a hybrid Microsoft 365 environment.
- Preferrable experience with Microsoft Dynamics 365 or Business Central, including configuration and integration within the Microsoft 365 suite.
Pre-employment compliance requirements
- Current WA Driver’s License
- Licensed and insured vehicle
- Valid NDIS Workers Screening Check or willing to
apply for it upon the successful interview
- NDIS Workers Screening Module
- Unrestricted working rights
Ready to Make a Transformative Impact?
If you are passionate about making a difference, we encourage you to apply! Click “Apply” to submit your resume and cover letter and continue your journey with us at Mosaic Community Care.
Embrace Diversity with Mosaic
At Mosaic, we welcome and celebrate diversity and are committed to fostering an inclusive workplace. We value individuals of all backgrounds and perspectives. Join us in shaping a more inclusive future.
