- Full-Time employment opportunity
- Attractive hourly rate plus 12% superannuation
- Not-for-Profit salary packaging up to $18,550 per annum to increase your take-home payment
- Complimentary membership to the Paraplegic Benefit Fund (PBF Australia). which includes, $250,000 immediate payout in the event of a permanent spinal cord injury, access to PBF’s injury prevention resources and support services and peace of mind knowing you’re covered by a trusted organisation dedicated to spinal injury awareness and assistance
- Employee Assistance Program extending to immediate family members
- Fun and supportive team environment
- Free onsite parking
Who are we?
Mosaic Community Care is a trusted provider of disability support services, committed to helping individuals achieve their goals and improve their quality of life. We are dedicated to making a positive impact in the lives of those we support by offering individualised, person-centred support. In addition to our core services, we are passionate about our Client Services, which help us deliver high-quality services and engage with our community effectively.
Job Overview
The Home Coordinator provides direct, person-centered support to clients in Supported Independent Living (SIL) settings, assists with essential administrative and compliance tasks, and supports the effective functioning of the home. This role works under the guidance of the Regional Manager SIL and contributes to a positive, safe, and inclusive environment for clients and staff.
Acting as a trusted representative of Mosaic, the SIL Home Coordinator builds strong relationships with clients, families, staff, and the broader community, consistently upholding Mosaic’s reputation and purpose.
This role is a fantastic opportunity for experienced individuals who are seeking to effectively contribute their knowledge to the successful client services.
What we’re looking for
- Ability to mentor peers and support the onboarding of new staff.
- Strong interpersonal and communication skills to build rapport with clients and colleagues.
- Sound written communication skills and attention to detail in documentation.
- Strong Organisational and time management skills, with the ability to prioritise and adapt in a dynamic environment.
- Proactive approach to problem-solving and service delivery challenges.
- Commitment to cultural safety, inclusion, and respectful practice.
- Professional, empathetic, and values-driven approach to client support and teamwork.
Key Responsibilities of this role include but not limited to
- Deliver direct, person-centred support to clients.
- Implement rosters and ensure shift coverage across all allocated homes.
- Support with onboarding new clients, develop and accurately maintain client documentation including the relevant NDIS documentation.
- Conduct basic audits, maintain onsite checklists
- Onboard new support workers that include effective induction in line with Mosaic’s policies and procedures, and client needs.
- Mentor and coach the support workers that includes ongoing support and supervision leading towards their performance development.
- Manage and approve leave in line with Mosaic leave procedures.
- Address performance issues, grievances, and safety incidents in a timely manner in partnership with People & Culture.
- Provide after-hours on-call support on a rostered basis.
- Conduct regular meetings, supervisions and annual performance reviews.
- Perform daily responsibilities in line with Mosaic’s values and promote cultural safety, inclusion and respectful practice.
- Perform effectively in compliance requirements including staff adherence to information and documentation standards, contribute to continuous improvement, and assist with internal and external reporting.
To be successful in this position you will have –
- Diploma in Disability, Community Services, or a related discipline (essential); or a relevant tertiary degree is highly desirable.
- Minimum 3 years’ experience in the disability, aged care, or community services sector.
- Proven ability to lead, coach, and develop diverse teams to deliver high-quality, person-centred support.
- Experience supporting clients with complex needs, including behaviours of concern.
- Proficient knowledge in Microsoft Office and client management systems.
Pre-employment compliance requirements
- NDIS Worker Screening Check
- Unrestricted work rights in Australia
- Valid WA Driver’s license and Licensed and Insured vehicle
- Current and valid First Aid & CPR certificates
Ready to Make a Transformative Impact?
If you are passionate about making a difference and have the skills to support our client services, we encourage you to apply! Click “Apply” to submit your resume and cover letter and continue your journey with us at Mosaic Community Care.
Embrace Diversity with Mosaic
At Mosaic, we welcome and celebrate diversity and are committed to fostering an inclusive workplace. We value individuals of all backgrounds and perspectives. Join us in shaping a more inclusive future.
