Company Overview:
Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySec), the Cayman Islands (CIMA), Mauritius (FSC) and South Africa (FSCA). We were founded in Melbourne, Australia and have offices worldwide.
Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors. We offer market data, news and analysis, as well as trading and risk management services within a comprehensive user-centric FinTech ecosystem.
Serving over six million users worldwide, Mitrade offers unmatched accessibility across mobile (iOS and Android), desktop, and web platforms.
Primary purpose of the position:
The Back Office Support Officer plays a critical role in supporting and handling the administrative tasks of:
• reviewing applications of new customers (retail and pro accounts) to:
o accurately identify and verify the identity of clients
o assess against qualification criteria
o ensure client accounts are set up correctly
• validating first-time deposits of new clients
• process client money transactions, inclusive of account balance adjustments.
Duties & Responsibilities:
• Process new account applications verifying client’s KYC and suitability against assessment criteria within business specified time frame
• Proactively follow up with clients and customer support to ensure the timely completion of new account applications
• Conduct screening alerts for Politically Exposed Persons (PEPs), Sanctions, and Adverse Media in a timely and diligent manner
• Liaise with internal teams to ensure a smooth onboarding experience
• Adhere to agreed targets, KPIs, SLAs (Service Level Agreements), productivity, and quality standards consistently.
• Identifying opportunities for improvement within the onboarding process
• Record keeping of client files in a structured format compliant with internal requirements
• Conduct routine review and verification of client-submitted documents to validate the source of funds and ensure compliance with regulatory requirements, particularly Anti-Money Laundering (AML) obligations.
• Assist with ongoing risk monitoring of client KYC and product suitability.
Qualifications & Skills:
• Bachelor’s degree in commerce, finance, business administration, or other related areas
• At least 1 year of experience in financial services or customer services, preferably in a similar role
• Knowledge of AML/KYC activities in the financial services industry is advantageous
• Experience in the OTC derivatives industry is a plus
• Have a track record of being able to meet tight timelines
• Strong attention to detail with the ability to multitask
• Ability to work flexibly and thrive in a dynamic, high-pressure environment
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills in English (additional languages are a plus)
• Proactive and highly organized with the ability to prioritise and manage deadlines effectively
• Capable of working both independently and as part of a team
Benefits:
• Competitive salary
• Opportunity to work in a fast-paced, growing industry
• Collaborative and innovative team environment
• Professional development opportunities
