IT Support Technician

Mercury IT, (mercuryit.com.au), currently has an opening for an experienced IT Support Technician for a full-time role.

The Role

IT Support Technician’s are responsible for resolving level 1 and some level 2 support requests, performing initial troubleshooting and information gathering on more complex issues and escalating them as required.

Requirements:

• Minimum of 2 years’ experience
• Present well
• Excellent work ethic
• Effective oral and written communication skills
• Ability to work autonomously and to make independent decisions
• Highly developed problem-solving skills
• Ability to build and support professional relationships
• A desire to continually develop your skills through company sponsored learning

Desirable skills and proficiencies:

• Relevant current industry certifications
• Previous MSP experience including support tools such as Autotask PSA and RMM (or similar)
• In exchange we offer a market competitive salary, and a supportive and collaborative work environment within a growing organisation.

About Mercury IT:

We are committed to our employee’s work-life balance, as part of the Mercury IT team you will enjoy;

• Market competitive salary
• Collaborative team based working environment within a growing organisation
• Continuous learning and training opportunities and incentives to up-skill
• Flexible and family friendly working conditions
• An employee assistance program to help with mental health, physical health and financial guidance.
• To apply for this role, use the ‘Apply for this job’ link below.

*No recruitment agencies please