Food & Beverage Duty Manager
Step into a leadership role where your passion for hospitality, people, and great food and beverage experiences can truly shine at Mercure Sydney.
About Us
Managed by Trilogy Hotels, Mercure Sydney is part of a dynamic hotel group built on a love of hotels and a commitment to excellence in guest service. We foster a culture of inclusivity, respect, and empowerment where people can do their best work.
The Opportunity
As our Food & Beverage Duty Manager, you will oversee the smooth day-to-day operations of our food and beverage outlets, leading a team of supervisors, team leaders, and attendants to deliver outstanding guest experiences. You will be hands-on on the floor, setting the tone for service, driving performance, and ensuring RSA and licensing compliance across all outlets.
This role is ideal for an experienced F&B supervisor who thrives in a fast-paced hotel environment and enjoys coaching and developing a high-performing team.
What you’ll be doing
- Leading daily F&B operations to maintain high and consistent service and presentation standards
- Ensuring RSA compliance and adherence to all liquor licensing regulations, cash handling, and billing accuracy
- Being a visible leader on the floor, modelling Heartist behaviours and resolving guest feedback and complaints
- Conducting regular stock takes and controlling food and beverage costs to minimise waste and loss
- Driving revenue through promotions, upselling, and product innovation in collaboration with the wider team
- Supporting training, inductions, and maintaining strong food safety, hygiene, and WHS standards across all outlets
What you’ll bring
• Current Responsible Service of Alcohol (RSA) certification
• Minimum 2 years’ supervisory experience in hotel food and beverage operations
• Strong product knowledge across beverages, menus, and service standards
• Confidence with point-of-sale and hotel management systems
• Proven ability to manage budgets, teams, and operational outcomes
• Excellent communication, problem-solving, and guest relations skills
If you’re a natural leader who loves being on the floor, creating memorable guest moments, and developing your team, we’d love to hear from you.
- Why join Mercure Sydney & Trilogy Hotels?
- A supportive, inclusive and people-focused culture aligned with Accor’s Heartist values
- The opportunity to contribute directly to guest satisfaction and business performance in a busy city hotel
- A big hotel with even bigger career opportunities – we’re passionate about internal growth, and our portfolio includes various brands around Australia!
- Fantastic perks, including:
o 50% off staff meals
o 30% off staff drinks
o Global accommodation and dining discounts
o Discounted on-site parking
o Access to industry-leading training
o 24/7 Employee Assistance Program
o Unbeatable location right next to Central Station
Make your mark at Mercure Sydney. Lead with heart, deliver with pride, and create unforgettable moments.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you’re welcome to let us know.
