Care Finder Coordinator – Southeast Region
Care Finder Coordinator (SCHADS Award Level 5.1)
One Care Finder Coordinator
Location: Dandenong, Casey, Cardinia LGAs – based in Narre Warren
Time Fraction: Full-time
Contract: Fixed-term until 30 June 2029
About Us:
Mentis Assist is a leading not-for-profit Community Managed Mental Health Service, established in 1986. We provide mental health and wellbeing support across the spectrum from mild concerns to severe and complex needs, including psychosocial disabilities. Our purpose is to work alongside people to build on their strengths, values, and goals, supporting improved health, independence, and social participation.
We embrace a recovery-oriented, person-centred approach and are committed to the principles of the Mental Health and Wellbeing Act 2022, including supported decision-making, cultural safety, and human rights. Diversity and inclusion are at the heart of our work we actively encourage applications from people with lived experience, Aboriginal and Torres Strait Islander peoples, and LGBTIQA+ communities.
All employees are expected to uphold Mentis Assist’s values of Inspiration, Creativity, Empathy, Support and Collaboration in their daily work and interactions.
About the Care Finder Program:
We are seeking a Care Finder Coordinators. The Care Finder Program supports older Australians who face barriers to accessing aged care services. Our Care Finder team provides proactive outreach, assists with navigating My Aged Care processes, and connects people to appropriate health and community supports. We work with individuals who may be socially isolated, experiencing homelessness, or otherwise vulnerable.
This role is suited to someone who demonstrates strong empathy and a calm, professional approach when supporting older people in complex or stressful situations. You will be confident engaging with service providers and advocating for the needs of clients.
Experience working with older people from culturally and linguistically diverse backgrounds is highly regarded, including the ability to work effectively with interpreters or communicate in a community language.
What We Offer:
- Generous salary packaging options (ATO guidelines)
- Professional development and training opportunities
- Supportive, collaborative work culture
- Flexible work arrangements
- About the Roles:
Care Finder Coordinator:
- Deliver person-centred support to older Australians facing barriers to aged care access
- Assist clients with My Aged Care registration, assessment, and service connection
- Build referral pathways with health and community services
- Advocate for clients and promote ongoing engagement with services
About You:
- Relevant qualification in Social Work, Community Services, Aged Care, or related field (Advanced Diploma minimum)
- Experience in client assessment, care planning, and coordination
- Knowledge of My Aged Care processes and aged care service system
- Strong interpersonal and communication skills
- Cultural awareness and sensitivity
- Additional Requirements:
- Current Victorian Driver’s License and insured vehicle
- National Police Check and Working with Children Check (or willingness to obtain)
- Right to work in Australia
- First Aid/CPR
How to Apply:
Please submit your CV and cover letter addressing the Key Selection Criteria and indicate in your cover letter. Finder Coordinator position. (Available in the Position Description here: Mentis-Assist-Care-Finder-Coordinator-PD.pdf
For further information, contact Alison Cliff, Social Support Program Coordinator on (03) 5970 5000 or email hr@mentisassist.org.au.
Apply now – interviews will be held in Narre Warren. Mentis Assist is an equal opportunity employer and strongly encourages applications from diverse backgrounds, including those with lived experience of mental illness, Aboriginal and Torres Strait Islander peoples, and members of the LGBTIQA+ community.
