About Us
MediMap supports customers across aged care, mental health, addiction services, hospice, home and community care across NZ and Australia with cutting-edge software solutions, paired with exceptional customer service. Our aim is to provide our customers with effective and efficient functionality through our application to manage their medication management requirements delivering effective outcomes for the people that they are caring for or are within their care.
As a Medem Group solution, we’re driving meaningful changes in healthcare. By joining us, you’ll play a crucial role in supporting healthcare professionals to streamline operations and enhance care.
Role Purpose
The Account Manager’s role is to grow and retain MediMap customers across Australia, with a focus on aged care and community healthcare providers.
The role manages a defined portfolio, builds senior relationships, and ensures adoption of MediMap’s medication management platform. It identifies cross-sell and upsell opportunities, coordinates renewals, and resolves issues quickly. Success means measurable revenue growth, strong customer advocacy, and safe, consistent product usage in clinical settings.
About You
- Account leadership – Plans, prioritises, and executes across a portfolio to meet revenue and retention targets.
- Healthcare sales – Understands buying cycles in aged care and community health, including clinical, operational, and IT considerations.
- Commercial acumen – Manages contracts, pricing, and terms, and builds business cases for expansions.
- Customer success mindset – Drives onboarding, adoption, and measurable outcomes for clinical teams.
- Communication & influence – Tailors messages to executives and clinicians, facilitates workshops, and handles objections.
- Problem-solving – Diagnoses root causes, balances commercial and clinical needs, and proposes practical solutions.
- Product & integration literacy – Explains relevant features and integrations in plain language and links them to customer outcomes.
- Data & reporting – Uses CRM and usage data to forecast, track health, and guide subsequent actions.
- Collaboration – Works closely with Marketing, Implementation, Support, and Product to deliver end-to-end value.
- Planning & organisation – Manages competing priorities, travel, and deadlines with attention to detail and follow-through.
Measures Of Success
- Revenue growth – The portfolio delivers sustained ARR growth from timely renewals and well-qualified expansions.
- Customer satisfaction – Customers report strong CSAT and recurring feedback themes are identified and addressed.
- Trusted relationships – Senior stakeholders view MediMap as a long-term partner and invite early engagement on initiatives.
- Fewer escalations – Risks are identified early and resolved through proactive planning and cross-functional coordination.
- Actionable insights – Clear account and market insights inform product roadmap, pricing, and go-to-market decisions.
Why Join Us?
- Attractive remuneration package
- Flexible working arrangements to support work-life balance
- Opportunity to be part of our rapid growth plans
- Professional development opportunities
- Working with a great team – gaining massive exposure
Location: After onboarding is completed in office, a flexible hybrid working model is available from our office in Surry Hills, NSW 2010. The location is close to public transport and is surrounded by a variety of restaurants and cafes.
If you’re a proactive Account Manager passionate about technology and keen to make a difference in the pharmacy & healthcare industry, we’d love to hear from you!
