Full-time | 13-month contract (June 2026 – July 2027)
Location: Fyshwick, ACT
About the Role
We are seeking a highly organised and customer-focused Fidelity Fund Coordinator to support the
day-to-day operations of the Master Builders Fidelity Fund.
This is a unique opportunity to work at the centre of the ACT residential building industry,
supporting builders to access essential cover, and assisting homeowners during challenging times when building projects go wrong.
About the Master Builders Fidelity Fund
The Master Builders Fidelity Fund (MBFF) is a vital consumer protection scheme for the ACT
residential construction sector. It provides a safety net for homeowners when a builder is unable to complete work due to insolvency, disappearance, or other qualifying events.
For builders, the Fund is essential to operating in the ACT. It provides the required cover that enables them to undertake residential building work. For homeowners, it offers reassurance and support when things don’t go to plan.
The Fund is administered by Master Builders ACT, which acts as the secretariat, managing the day-to-day operations, supporting stakeholders, and providing governance and reporting to
the Board of Trustees.
At its core, the Fund plays a critical role in maintaining confidence, integrity, and stability across the residential construction industry.
Key responsibilities
In this role, you will manage the administration of the Fidelity Fund, working across both builder and homeowner processes, including:
Builders
- Managing applications, renewals, and approvals
- Issuing certificates and invoices
- Liaising with external assessors and internal stakeholders
- Supporting builders through the cover process
Homeowners
- Guiding homeowners through the claims process
- Coordinating claim assessments and payments
- Communicating outcomes with clarity and empathy
Operations and reporting
- Maintaining accurate CRM and financial records
- Preparing reports for management and Trustees
- Supporting audits and compliance requirements
- Coordinating with actuaries, advisors, and service providers
About you
We’re looking for someone who:
- has a genuine interest in building and construction and understands its importance to the community
- is passionate about helping people, particularly in high-stress situations
- brings strong customer service skills with the ability to communicate clearly and with empathy
- has excellent attention to detail and can manage multiple processes at once
- has experience in administration, insurance, finance, or a similar operational role
- is comfortable working with CRM systems (CRM experience such as Zoho is desirable)
- has the ability to interpret and apply policies and procedures in a practical and consistent manner
Why join us
- Competitive remuneration
- Supportive and collaborative team environment
- Strong sense of pride and professionalism
- Comprehensive on-the-job training and support
Apply now
If you’re looking for a role where you can combine operational excellence with meaningful impact, we’d love to hear from you.
