Client Intake Specialist – Join a Leading National Law Firm

Work with highly reputable experts in Compensation Law

Location: Melbourne, Victoria

About the Role

As a Client Intake Specialist, you’ll be the first point of contact for new clients – handling enquiries, conducting intake interviews, and ensuring every client feels supported and informed. This is a people-focused role where empathy, communication, and organisation come together to create a positive start to each client’s journey.

Key Responsibilities

• Respond to client enquiries via phone and email
• Conduct compassionate intake interviews and gather key case details
• Assess eligibility and schedule consultations for solicitors
• Manage client data accurately in our case system
• Maintain confidentiality and deliver exceptional client service

What We’re Looking For

• Strong communication and interpersonal skills
• A genuine desire to help people and deliver excellent client experiences
• High attention to detail, organisation, and adaptability
• Experience in client intake, administration, or customer service (legal or medical background valued)

What We Offer

• Supportive, inclusive, and purpose-driven team culture
• Clear career growth and progression opportunities
• Modern offices near public transport in Melbourne, Victoria
• The chance to make a meaningful impact in clients’ lives every day
• Access to EAP program

About Us

Join one of Australia’s leading compensation law firms. At Longton Compensation Lawyers, we’re dedicated to achieving life-changing outcomes for our clients while fostering an environment where our people thrive. Our firm combines deep legal expertise with a genuine commitment to client care, teamwork, and professional growth.

If you’re passionate about justice, driven to make a meaningful difference, and eager to work alongside some of the best in the field, we’d love to hear from you.

How to Apply

Please email your CV and a short cover letter to our Talent & Acquisition Team. All applications will be treated with the utmost confidentiality.