ORGANISATION
Join Lifeline Australia and you will be helping to support the delivery of critical services ensuring that “no person in Australia has to face their toughest moments alone.”
Lifeline Australia is a national suicide prevention charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. They are committed to empowering Australians to be suicide-safe through connection, compassion and hope. This is achieved through a partnership of over 10,000 committed volunteers and their member centres in communities across the nation.
Lifeline Australia Ltd (LLA) is located in Sydney, with small teams of dedicated staff employed to lead funding and corporate relations activities, and to provide the design, technical infrastructure and governance of services across Lifeline’s member network. LLA recently embarked on an exciting
transformation journey, guided by an ambitious strategic plan.
The 2024-2027 Strategic Plan will see enhancements across services, technology and workforce to bring about better outcomes and a more accessible and flexible support system for help-seekers
ROLE
We’re looking for a RTO Compliance Administrator to support the delivery of high-quality, compliant training outcomes across our Lifeline Australia’s Registered Training Organisation (RTO) programs.
In this role, you’ll be a key point of contact for compliance-related enquiries, working closely with internal teams to provide timely, accurate advice aligned with the Standards for RTOs, ASQA requirements, and broader VET regulatory frameworks. You’ll also support audits, compliance projects, and continuous improvement initiatives that strengthen quality and governance across the organisation.
RESPONSIBILITIES
- Act as the first point of contact for compliance-related enquiries from business units (e.g., DV-alert and CSWT teams).
- Maintain a central log of compliance enquiries, actions, and outcomes to support continuous improvement.
- Support internal and external audit preparation, including collation of evidence and document control.
- Assist in monitoring compliance against key frameworks (VET Quality Framework, National VET Data Policy, and ASQA requirements).
- Support project planning, tracking, and reporting for RTO compliance initiatives and quality improvement projects.
- Maintain project documentation, including project plans, risk registers, action logs, and status updates for Steerco and working group meetings.
- Support implementation of Written Directions, policy updates, and continuous improvement initiatives arising from audits or reviews.
- Monitor compliance trends and recurring issues, escalating risks and recommendations to the RTO Compliance Program Manager.
- Maintain strong working relationships to facilitate collaboration, consistency, and timely resolution of compliance issues.
ABOUT YOU
- Demonstrated experience in VET sector compliance, RTO administration, or audit coordination.
- Strong understanding of the Standards for RTOs and ASQA requirements.
- Excellent organisational and project coordination skills with the ability to manage multiple priorities.
- Proven ability to build effective relationships across multiple teams and functions.
Certificate IV in Training and Assessment (TAE40122 or equivalent/superseded qualification such as TAE40116) is desirable but not mandatory.
- Demonstrated ability to use student management systems (SMS) within the RTO sector (e.g., JobReady, VETtrak, aXcelerate, Cloud Assess, or similar platforms) to support data management, reporting, and compliance requirements.
All employees of Lifeline Australia must undergo a National Police Check.
CULTURE
The team are passionate, supportive & hardworking. They are very driven to reach their goals, so that they can continue to grow and deliver critical support to all Australians at a time when the importance of mental health has never been so prevalent.
EMPLOYEE BENEFITS PACKAGE
- Salary Packaging – being a not-for-profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging.
- Paid Primary Carer Parental Leave – (14 weeks at full pay or 28 weeks at half pay).
- Flexible working – we provide flexibility and support to all employees and encourage work-life balance.
- Employee Assistance Program – access to free counselling sessions for you and your family.
- Learning and development opportunities available.
- Beautiful office facilities in central location.
To Apply
Please upload your application and address the selection criteria. Please
note, only applications that are complete will be reviewed, so please ensure
that you complete all sections within the application.
