Client Account Manager

We are seeking a highly organised and people-focused Client Account Manager to join our team. In this role, you will be responsible for managing a portfolio of clients, building strong relationships, and coordinating services that support them to live well and achieve their goals. You don’t need a background in aged care- if you’re great with people, solutions-focused, and enjoy managing moving parts, we’d love to hear from you.

Responsibilities:

· Manage a portfolio of clients, acting as their primary point of contact.

· Build strong, trusted relationships and understand each client’s individual needs and goals.

· Coordinate services and supports to ensure a seamless and high-quality client experience.

· Work closely with internal teams to deliver the right services at the right time.

· Monitor client progress and adjust services as needs evolve.

· Manage client budgets and ensure services are delivered within agreed parameters.

· Communicate regularly with clients, families, and stakeholders.

· Resolve issues proactively and ensure a positive experience at every touchpoint.

· Maintain accurate and up-to-date records.

This role is perfect for someone who thrives on building relationships, enjoys problem-solving, and takes pride in delivering exceptional service outcomes.

What we offer:

· Flexible working arrangements that support work-life balance

· Comprehensive professional development and training opportunities

· Supportive, team-focused workplace with a strong culture of care and respect

· Competitive pay rates

· Access up to $15,000 in tax-free salary packaging benefits to boost your take-home pay

· Access to wellbeing programs and employee assistance services

· Manageable portfolios with a focus on quality client experiences

What we are looking for:

· Excellent communication and relationship-building skills

· Strong organisational and time management abilities

· A proactive, solutions-focused mindset

· Confidence working both independently and as part of a team

· Ability to manage multiple priorities and stakeholders

· High attention to detail and ability to manage documentation

· Proficiency in Microsoft Office and experience with CRM or client management systems

Qualifications:

· Experience in account management, client services, coordination, or a similar role (any industry)

· National Police Clearance

· Current Driver’s Licence

· Right to work in Australia