AI Job Summary

At least 2 years’ experience in the travel industry as a Travel Consultant or similar role.
Prepare visa/passport application documents and make tour confirmations after bookings.
Good communication skills in English (verifiable on resume).

Role Type

On-site • Permanent • Full-time • Associate

Pay Rate

$30 AUD – $40 AUD (Hour)

Description

Travel Consultant

Job Summary:

We are seeking an experienced Travel Consultant with a minimum of 2 years in the travel industry. The ideal candidate will be responsible for booking and customer service, ensuring clients have a seamless and enjoyable experience. The role involves handling customer inquiries, managing office tasks, and coordinating with suppliers and partners.

Key Responsibilities:

Customer Service:

Reach out to customers to follow up on inquiries and provide support throughout their journey.

Communicate with clients before, during, and after their trip to ensure satisfaction and address any concerns.

Build relationships with clients to encourage repeat business and referrals.

Booking and Documentation:

Consult, collect, and prepare necessary documents for visa and passport applications.

Make tour confirmations upon receiving bookings.

Ensure all information and documentation are accurate within the system.

Office Management:

Handle all office management tasks on CRM.

Manage emails, Livechat, phone calls, and other correspondence.

Maintain the cleanliness and orderliness of the office.

Supplier Coordination:

Deal and contract with suppliers such as restaurants, hotels, and transportation companies.

Coordinate with the Vietnam office or our DMCs to respond to customer inquiries and complaints.

Industry Knowledge:

Stay current on industry news and trends to provide the best advice and recommendations to clients.

Job Requirements:

Minimum 2 years of experience in the travel industry.

Professional attitude and appearance.

Detail-oriented, responsible, and service-minded.

Excellent work ethics and time management skills.

Good communication skills in English.

Proficient in office computer skills.

Excellent communicator, listener, and problem solver.

Flexible hours, 38-40 hours per week depending on candidate’s preference.

Ability to check email and be available to work outside office hours if required.

How to Apply:

If you meet the above requirements and are passionate about providing exceptional travel experiences, we invite you to apply for this role. Please send your resume and a cover letter detailing your experience and why you are the right fit for this position to jobs@lhr.net.au

Join our team to advance your career in the travel industry while helping clients create unforgettable travel experiences. We look forward to hearing from you!

Travel Agent

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