Employment OS for your Business

Utilisation and Scheduling Lead

Customer Care • Peakhurst, New South Wales 2210, Australia • Full-time

Role Type

Permanent • Full-time • Mid-level Senior

Description

We’re looking for someone who doesn’t just manage schedules — you optimise them. You spot gaps before they happen, turn inefficiencies into opportunities, and keep our workforce performing at its best. 

At Learning Links, your work directly impacts children’s outcomes. Every filled slot, every resolved gap, every smart decision helps a child access the support they need. 

This is a full-time position based at our Peakhurst office location. 

What you’ll do:

  • Drive workforce utilisation and eliminate downtime 
  • Proactively manage cancellations, waitlists and capacity gaps 
  • Solve complex scheduling challenges (fast) 
  • Turn data into action and insight 
  • Partner closely with leaders to stay ahead of demand 

What sets you apart:

  • You’re a natural Maximiser — always improving what already works 
  • You see patterns others miss 
  • You’re resourceful, solutions-focused and calm under pressure 
  • You collaborate easily and influence with confidence 
  • You follow through — every time

What you bring:

  • 3–5 years’ experience in workforce scheduling, rostering or service operations (ideally in complex environments) 
  • Proven ability to optimise utilisation and turn insights into practical action 
  • Strong attention to detail with high accuracy across schedules and data 
  • Analytical, solutions-focused thinker who can solve problems on the fly 
  • Confident using scheduling systems/CRMs (e.g. Salesforce) 
  • Self-driven, adaptable and able to prioritise in fast-moving environments 
  • Skilled at spotting patterns, risks and opportunities early 

 This is a hands-on, high-impact role for someone who thrives on making things run better, smarter, and faster.

Why Learning Links?

Joining Learning Links means becoming part of a purposeful organisation dedicated to helping young people thrive.

You’ll enjoy:

  • Above‑award pay + salary packaging to boost take‑home pay.
  • A supportive, values‑driven culture that embraces collaboration, integrity,  empowerment, and excellence.
  • Opportunities for ongoing training and professional development.
  • The chance to work with passionate professionals who care deeply about children, families, and community.
  • A role where your work genuinely makes a difference.

Child Safety

Learning Links is a child‑safe organisation. Successful applicants will be required to complete a Working with Children Check, NDIS Worker Screening Check, and other relevant pre‑employment checks.

Ready to Make an Impact?

If you’re driven to optimise performance, solve complex problems and make a real difference behind the scenes, we’d love to hear from you. Apply now or visit our Careers Page to learn more about joining Learning Links.