Make Service Delivery Work Seamlessly
We’re looking for a highly reliable, detail-driven Psychology Administration Officer who thrives on coordination, accuracy, and follow-through.
This is not a passive admin role. It is a hands-on, high-accountability position that keeps Psychology and school-based services running smoothly, compliantly, and efficiently.
If you take pride in closing loops, maintaining flawless records, and supporting clinicians to focus on what they do best — this role is for you.
Purpose of the Role
To provide accurate, responsive, and compliant administrative support across Psychology and school-based services — reducing coordination burden, strengthening systems, and enabling exceptional service delivery.
You will support Psychology leaders, clinicians, and the Schools Partnership Manager.
You will not manage school relationships — you will enable them to succeed.
What You’ll Be Accountable For
- Deliver accurate, timely administrative support with strong follow-through, maintaining precise client and school records.
- Ensure complete, accurate, and compliant service documentation and data across CRM and reporting systems, supporting NDIS, Medicare, and funding requirements
- Provide responsive, professional administrative support that reduces non-core workload for clinicians and partnership leaders while ensuring smooth coordination across multiple service streams.
- Maintain accurate CRM, scheduling, and reporting data while ensuring required digital and physical resources are available and proactively monitoring utilisation to escalate risks early.
- Communicate clearly and professionally with internal and external stakeholders, escalating issues early and ensuring all actions are followed through.
What You Bring
Essential
- Relevant administration qualification and/or 2+ years’ experience in a coordination or service support role
- Strong attention to detail
- Proven ability to manage documentation and reporting accurately under deadlines
- Confidence using CRM systems (e.g. Salesforce) and MS Office
- Strong written and verbal communication skills
- Demonstrated reliability, initiative, and sound judgement
Highly Regarded
- Experience in allied health, education, or school-based services
Why is Learning Links right for you?
- A warm, inclusive culture built on inclusion, compassion and shared purpose
- A competitive salary package plus the ability to salary sacrifice up to $18,549 to reduce your pre-tax income and increase your take-home pay.
- Flexible hybrid working options
- Variety and purpose in your work so you can make a meaningful impact, every day
About Learning Links
Learning Links have over 50 years’ experience in providing evidence-based therapy, education, and support services to help children build the skills and confidence to learn, develop and thrive. We work in close collaboration with parents, professionals, and schools to work towards our vision of creating a community where difficulties learning is no longer a barrier to a fulfilling life.
Diversity, Equity and Inclusion as well as creating a sense of belonging is important to us and you will have a structured and detailed onboarding program to give you a great start in understanding the culture.
Child safety is top priority for us, and we are a child safe organisation. You will be asked to undergo a NDIS Worker Screening Check/ Police check and Working with Children Check.
For further information about Learning Links and a Position Description please click on the link to careers page.
