At Learning Links, we’ve been helping children overcome
learning challenges for more than 50 years. Our multidisciplinary team,
including psychology, speech therapy, and education specialists supports kids
and families to thrive, learn, and realise their potential. Many of our
families access supports through the National Disability Insurance Scheme
(NDIS), and our Customer Support team plays a pivotal role in guiding them
through service bookings, agreements, compliance requirements, and ongoing
support.
Our Customer Support Consultants are at the heart of this
mission. As the first point of contact for families, you’ll create a warm,
supportive, and seamless experience whether you’re greeting someone at the
front desk, responding to an email, or helping a parent book their child’s next
session.
If you love helping people, enjoy problem solving, and
thrive in a fast‑paced
environment where every interaction makes a difference, we’d love to meet you.
Your Role
As a Customer Support Consultant, you will be the first
point of contact for NDIS and non‑NDIS clients, ensuring every parent, carer,
and professional receives a seamless, supportive and accurate experience.
Customer Service & Enquiry Management
Responding to new and existing customer enquiries via phone,
email, and in person, ensuring all interactions reflect exceptional customer
service.
Providing accurate information about Learning Links’
services, pricing, and processes.
Accurately recording client data and processing bookings,
changes, payments, and cancellations in Salesforce.
Troubleshooting concerns or complaints and escalating when
required.
Booking & Scheduling Support
Coordinating session bookings by liaising with Program
Managers and clinical professionals.
Using waitlist and vacancy data to reduce booking gaps and
optimise schedules.
Ensuring all appointments, communications, and resource
allocations are accurate and timely.
Internal Collaboration
Work collaboratively with internal teams to support clients
across all service streams, including NDIS-funded programs.
Working closely with our psychologists, provisional
psychologists, speech pathologists, educators, and other operational teams.
Maintaining accurate vacancy data and keeping professionals
updated on client needs or changes.
Supporting a collaborative, positive team culture within
Customer Care and Intake.
Continuous Improvement & Special Projects
Suggesting and implementing process improvements that enhance customer experience.
Participating in projects within the Customer Support
portfolio as opportunities arise.
About You
You are someone who genuinely enjoys helping others and
brings a calm, confident, and solutions‑focused
approach to your work. You will have:
- 3+ years’ experience in customer service or administrative
roles.
- Strong understanding of NDIS processes, Service Agreements,
funding categories, and compliance requirements (or willingness to learn
quickly).
- Strong communication skills with the ability to engage with
empathy, patience, and clarity.
- Demonstrated ability to manage bookings, schedules, and
complex administrative tasks with accuracy.
- Excellent time‑management
skills and the ability to prioritise in a busy environment.
- Experience with Microsoft Office and confidence learning new
IT systems (Salesforce desirable).
- A collaborative mindset and willingness to contribute to a
supportive team culture.
Why Learning Links?
Joining Learning Links means becoming part of a purposeful
organisation dedicated to helping young people thrive.
You’ll enjoy:
- Above‑award pay + salary packaging to boost take‑home
pay.
- A supportive, values‑driven culture that embraces collaboration, integrity, empowerment, and excellence.
- Opportunities for ongoing training and professional development.
- The chance to work with passionate professionals who care deeply about children, families, and community.
- A role where your work genuinely makes a difference.
Child Safety
Learning Links is a child‑safe organisation. Successful applicants will be required to complete a Working with Children Check, NDIS Worker Screening Check, and other relevant pre‑employment checks.
Ready to Make an Impact?
If you’re passionate about delivering exceptional customer service and supporting families to access life‑changing services, we’d love to hear from you. Apply now or visit our Careers Page to learn more about working with Learning Links.
