PML Support Coordinator’s are responsible for supporting an NDIS clients to implement all the supports within their NDIS plan including informal, mainstream and community, as well as funded supports. They will support the client to strengthen their ability to coordinate their own supports and participation in the community along with ensuring mainstream services meet their obligations for example housing, education, justice and health., support the client to build capacity to achieve greater independence to self-direct their own services and supports in the longer term. They provide the NDIA reports on outcomes and success indicators within the agreed reporting frequency.
Duties and Responsibilities
• Provide support to clients based on their NDIA plan, implementing all supports within the clients plan including formal, mainstream and funded supports
• Use a strengths based approach when working with clients to establish a Support Plan with the client and other relevant stakeholders
• Build effective relationships with clients and their families while maintaining appropriate and professional boundaries
• Manage client issues and complaints with respect and fairness whilst following PML policies and procedures
• Ensure regular contact is maintained and recorded
• Maintain a working log of all contacts with clients, families/carers and support services within a database
• Prioritise, manage and administer a caseload / tasks in a coordinated, efficient and timely manner
• Ensure that information on relevant community resources are available to clients and that appropriate
referrals are made and followed up
• Be aware of and ensure all PML policy, procedures and guidelines are adhered to including OH&S
• Active engagement in professional development activities and relevant committees identified through
supervision sessions
• Develop and maintain effective working relationships with other branches of PML, other Disability providers
services and Mental Health services, other non-government agencies and the National Disability
Insurance Agency (NDIA)
• Proven experience working with people with autism, disability and / or mental illness
