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Administrator / Work Order

Response Coordinators • Hobart, Tasmania 7000, Australia • Full-time

Description

We are Australia’s leading privately-owned housing maintenance company, proudly serving Public Housing and Community Housing, Aged Care and NDIS clients nationwide.

We are seeking an experienced Administrator to work in full time permanent position. Reporting to the Contract Manager, you will be responsible for responding to incoming maintenance requests, allocations, coordination to various trade groups and managing work orders.

In this role you will work to efficiently deliver programmed works, quotes, special projects, administer trades using our database to schedule and allocate trade resources.

Key Responsibilities:

• Assist in the allocation and scheduling of work orders to subcontractors in a timely manner;

• Monitor all job completion dates on a daily basis and inform internal stakeholders of pending completion dates;

• Process all work orders on the day of receipt;

• Contribute to the Managers reporting for contract monthly meetings with the tenant or trade issues and complaints;

• Contribute to Managers reporting for monthly meetings;

• Maintain project registers, including delay, estimation of time, variation and progress claims;

• Assist with gathering information for tenders, meetings and general operation of the business;

• General administration duties.

To be considered for this role, you will have:

• Minimum 1-2 years administration experience;

• Proficient in intermediate to advanced computer skills;

• Excellent communication skills both written and verbal;

• Positive and confident manner with high focus on customer service;

• Team player, with the ability to work within a team;

• Proactive and able to use initiative with a can do/nothing too hard attitude;

• Flexible and adaptable to change;

• Good strong work ethic.

On Offer:

• We are an Equal Opportunity Employer that values diversity and inclusion in our team;

• We strongly encourage Aboriginal and/or Torres Strait Islander individuals to apply;

• Access to our Employee Benefits;

• A rewarding career with a market leader;

• Opportunity to develop and grow in a national business;

• Supportive leadership team;

• Competitive remuneration package.

To Apply:

Please click on the APPLY NOW button, attach your resume and follow the prompts.

Role Type

On-site • Permanent • Full-time • Associate

Company Overview

The best housing maintenance service provider in Australia – it’s not just our vision, it’s who we want to be today. 10 years ago, we were an idea. What if there was an alternative maintenance service provider to the ‘big guys’? One that offered the business systems to get the work done right, and used local trades to do it. A decade later, we’ve proved ourselves with a real track record of delivering a high volume of quality maintenance services. We’re proud of the numbers: every day, we work with 1,600 skilled subcontractors to complete 300 orders. Naturally, we’re pleased with ourselves. More importantly – so are our clients. We now deliver maintenance services to an area 10 times the size of England. 10 times! Our business has stayed true to our first idea for scalability: we employ local trades to deliver the service and provide our established systems, training programs, safety procedures and quality accreditations to ensure consistency. Being big enough to deliver is about having skilled, qualified people who are ready when we need them to be. We can support our clients with rapid transitions, and still deliver the quality our clients expect from us.
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