About Knoxbrooke
Knoxbrooke is a for-purpose NDIS service provider dedicated to creating meaningful employment, development and services for people with diverse abilities. Headquartered in Bayswater and operating within the Outer Eastern and West Gippsland regions of Melbourne, our vision is that people of every ability can safely live a life that’s meaningful and rewarding. At Knoxbrooke, you’ll be a part of an organisation that genuinely values inclusion, dignity and opportunity – where you work makes a real difference every day.
About the role
We’re seeking a Supported Employment Team Leader to guide, coach and inspire a team of Employment Support Officers (ESOs) working directly with supported employees across our social enterprises.
If you’re passionate about person centred practice, positive behaviour support, and leading teams to deliver high quality outcomes — this is a role where your influence truly matters.
What you’ll do:
- Coach, guide and mentor ESOs to deliver consistent and effective on-the-job training.
- Work closely with Practice Leaders and Supervisors to plan and schedule training, workplace adjustments and coaching.
- Provide hands-on support and backfill across teams when required.
- Maintain accurate support profiles, training plans and documentation aligned with NDIS Practice Standards.
- Act as an escalation point for behaviour support or incident response.
- Model best practice in Active Support, person-centred approaches and Positive Behaviour Support.
- Support continuous improvement and contribute to service quality initiatives.
- Perform other duties as required by your Manager or the Executive, ensuring compliance with Knoxbrooke and NDIS Codes of Conduct.
About you:
- Experience in disability services and supported employment (essential)
- Demonstrated a minimum of 12 months’ experience leading and collaborating with multi-skilled teams (essential)
- Diploma in Community Services or related field (preferred)
- Sound knowledge of the NDIS framework
- Proficient in Microsoft Office (Word, Outlook)
- Current Level 2 First Aid, CPR certificates, and a valid driver’s licence
- Strong leadership, interpersonal skills, and a warm, person-directed approach
- Demonstrated ability to make informed decisions, problem-solve proactively, and maintain confidentiality
- Knoxbrooke requires a minimum of 2 COVID-19 vaccinations or a valid medical exemption
Why join us:
- $18,550 not for profit salary packaging available to maximise your take home pay
- Be part of a values-driven organisation creating meaningful employment pathways
- Work with committed staff making a meaningful difference every day.
- Travel allowance for Warragul day.
- Opportunities for professional development and growth.
How to apply?
To apply, please send in your resume and a cover letter outlining the criteria of the role.
This position is based in Mt Evelyn four days per week and Warragul one day per week.
Previous applicants need not reapply.
