3 days per week | Hybrid (Macquarie Park & WFH)
KidsXpress is a children’s mental health charity helping to transform the lives of children impacted by adversity. We deliver trauma-informed Expressive Therapy to children under 12, alongside Education Services for parents, teachers and professionals who care for them.
We are seeking a Donor & Engagement Lead to strengthen donor relationships, improve supporter journeys and support the growth of our individual giving and community fundraising programs.
Reporting to the Head of Communications & Fundraising, this role focuses on donor care, engagement and data-driven growth. Working closely with the Marketing Services Manager (P2P fundraising & events), you’ll help ensure supporters feel valued, informed and connected to the impact of their giving.
This is a practical, hands-on role suited to someone who enjoys relationship building, systems, and improving how supporters experience KidsXpress.
We know flexibility matters so this role is offered 3 days per week with a hybrid mix of office-based and remote work.
Key Responsibilities
- Grow and strengthen the donor database through practical acquisition and engagement opportunities
- Develop and improve donor journeys, including welcome, onboarding, updates and retention touchpoints
- Use Salesforce to manage supporter records, segmentation, reporting and data quality
- Support stewardship of event participants and community fundraisers
- Respond to donor enquiries and provide thoughtful, timely supporter care
- Represent KidsXpress at donor meetings, small events and supporter engagements
- Assist with donor communications, EDMs and supporter-focused content
About You
You’ll be organised, warm and data-confident, with:
- At least 2 years’ experience in fundraising, donor care, customer service or community engagement
- Practical experience using Salesforce (essential)
- Experience managing or growing a database and using insights to inform communications
- Strong written and interpersonal communication skills
- A genuine interest in building meaningful donor relationships
Experience in the not-for-profit or a values-driven organisation is desirable.
Why Join Us?
As a member of the KidsXpress team, you’ll receive generous leave entitlements including annual leave loading, strong support for professional development (both time and financial), flexible working arrangements where possible, and access to salary packaging. You’ll also be part of a vibrant, playful and creative workplace, working alongside a diverse group of skilled and experienced professionals.
How to Apply
If this opportunity excites you, please email your CV together with a short video introduction (2–3 minutes) to HR@kidsxpress.org.au by COB Monday 19 January.
(If for any reason you’re unable to provide a video, a covering letter addressing the criteria will be accepted).
For questions about the role, please contact Alex Sinclair at HR@kidsxpress.org.au
Please note that the KidsXpress HR team will be on leave and returning to the office on 9 January. Applications will be reviewed, and questions responded to, after this date.
