The Intake & Administration Coordinator is responsible for coordinating the referral, assessment, and intake processes to ensure high‑quality delivery of rehabilitation services to individual clients. Working under the direction of the AOD Program Manager, the role builds strong relationships with stakeholders to support recovery and rehabilitation for people experiencing alcohol and other drug (AOD) use, including volatile substances and co‑morbidities. All support is delivered in a culturally sensitive manner and in line with program structures and service agreements.
The role actively promotes the Venndale Residential Rehabilitation Program by managing referrals, networking with stakeholders, conducting assessments, and engaging with prospective clients, including occasional community visits. In addition, the position provides frontline administrative and operational support for the Venndale service, acting as the first point of contact and supporting effective office administration, WHS & compliance requirements, and the accuracy and integrity of data and reporting systems.
Remuneration package:
Employment Type: Full Time
Salary Range: $67,700.00 – $80,000.00 per annum (pro-rata)
Entitlements/Benefits:
- 6 Weeks Annual Leave
- 2 Weeks Sick Leave
- 2 Weeks Ancillary Leave
- 1 RDO per Month
- Access to pre-tax salary packaging via CBB
Location: 20 Bruce Rd, Katherine NT 0850 (30 minutes south of Katherine)
Hours of work: 37.5 hours per week – 7.5 hours per day [Monday to Friday | 08:00am – 4:30pm]
Working Conditions
- Ability to stand, walk, bend for extended periods and participating in physical activities with clients.
- Occasional travel within the community may be required.
- May be required to work outside of regular business hours for special events or activities.
- May be required to fulfil On-Call duties, scheduled on a rotating roster.
Qualifications, Experience, Skills and Other Requirements:
Qualifications
- Certificate III or IV in Business (or willing to obtain)
- Certificate IV in Alcohol and Other Drugs (or willing to obtain)
Experience & Skills
- Experience working in the AOD, Mental Health, Social Emotional Well being or Community Services Sector
- Understanding of the cultural needs of Aboriginal and Torres Strait Islander clients.
- Strong interpersonal skills, with the ability to work empathetically with clients from diverse cultural backgrounds.
- Demonstrated ability to organise, facilitate, and participate in a variety of administrative and client-centred activities.
- Strong administrative skills, including use of various IT equipment, devices and software systems a proficient understanding of excel and the Microsoft Office suite is essential
- Strong attention to detail and the ability to maintain accurate records.
- Ability to work both independently and as part of a team.
Other Requirements
• Valid NT Drivers Licence
• Valid NT Working with Children Clearance (Ochre Card)
• National Police Check
Indigenous and/or Torres Strait Islander persons encouraged to apply
All applications are to include an up-to-date Resume and a Cover Letter addressing your suitability for the role and apply via our Kalano’s Careers page before the closing date to be accepted.
Position Descriptions can be obtained from Human Resources.
Phone 08 89722588 | Email hr@kalano.org.au
Applications Close: Monday 11th May 2026
