Delivery Manager

Introduction

Kablamo is an impact-driven software engineering company. We bring engineering, data, and AI expertise to solve complex problems, with the intellectual horsepower to know what works and the care to make sure it actually does. Founded in 2017 in Australia, the business has grown quickly over the last several years, including the expansion of the team to Canada in 2021. We are proud to have assembled a wonderful team and a list of customers that includes some of the best-known enterprises and government organisations in Australia and Canada.

As an established Google Cloud (GCP) and Advanced AWS Consulting partner, we are at the forefront of AI-centric software and product development.  Kablamo is building our own AI-powered products and enhancing our software and product development processes with the latest AI tooling.  We’ve built Kablamo on using data and technology to drive product innovation, and we’ve been recognised globally, including AWS Public Sector’s global award for “Most Innovative AI/ML Solution” for Kablamo’s work in building bushfire intelligence platforms. 

The Role

The Delivery Manager is a leadership role at Kablamo, responsible for orchestrating the end-to-end delivery of software development projects and agentic solutions.  This role operates at a macro level across multiple disciplines and accounts, ensuring that delivery frameworks, client outcomes, and commercial performance are consistently optimised. They bridge the gap between client needs and engineering execution, ensuring every engagement is successful. They are responsible for managing the project scope, dependencies, stakeholders, costs and timelines.  

The ideal candidate brings a foundation in software engineering, having worked within software engineering and technical product development environments. This background enables a deep appreciation of engineering complexity, technical risk, and the nuances of modern software delivery. The Kablamo Delivery Manager is a credible and trusted partner for both engineering teams and executive stakeholders.

Key responsibilities: 

• Define and implement a repeatable delivery framework covering the full project lifecycle, from initiation and requirements gathering through to sprint execution, QA, and deployment. 
• They are responsible for managing the project scope, dependencies, risks, stakeholders, costs and timelines.  
• Design and embed repeatable delivery practices across multiple concurrent workstreams and client engagements, ensuring teams operate with shared standards and tooling. They use AI to reduce administrative work and eliminate repetitive/manual tasks.
• Drive continuous improvement of delivery tooling, processes, and reporting mechanisms to increase team velocity and output quality while balancing team health.
• Cultivate trusted partnerships with senior client stakeholders, positioning Kablamo as a strategic technology partner.
• Serve as the primary escalation point for high-level issues, managing resolution with a calm, solutions-focused approach.
• Proactively communicate project status, risks, and opportunities to both internal leadership and client executives.
• Manage account profitability across engagements, balancing team composition, delivery scope, and budget to maximise margin and client value.
• Partner with sales and account management to identify growth opportunities, support proposals, and develop commercial strategies for existing clients.
• Manage operational budgets, resource forecasting, and help develop consistent financial reporting tooling for delivery portfolios.
• Mentor and coach cross-functional delivery teams, including engineers, product managers, designers, and QA, fostering a culture of accountability, collaboration, and continuous learning.
• Proactively identify and remove project and operational roadblocks that impede team performance and delivery velocity.
• Support hiring, onboarding, and capability development to scale the delivery practice in line with Kablamo’s growth.
• Identify and manage security risks within the scope of the role, ensuring compliance with defined security controls, escalating emerging threats to the Risk Manager and Senior Leadership Team, and supporting the continuous improvement of security practices.

Required skills and experience:

• 8+ years of experience in technology delivery roles, with at least 4 years in a delivery management capacity across multiple engagements.
• Demonstrated ability to use AI tools to enhance project delivery efficiency and effectiveness
• Proven ability to manage complex, multi-team delivery programs in agile and hybrid environments.
• Strong commercial acumen, including experience managing account P&L, budgets, and resource planning.
• Excellent executive-level stakeholder management and communication skills, with experience navigating complex client organisations.
• Deep familiarity with modern software delivery methodologies, such as Scrum and Kanban
• Hands-on experience with delivery tooling such as Jira, Confluence, or equivalent platforms.
• Demonstrated experience building and scaling delivery practices and frameworks within a consulting or professional services environment.
• Strong understanding of cloud-native architectures and software engineering principles, sufficient to engage credibly with technical teams and evaluate delivery risk.
• Exposure to AI/ML product development or data engineering delivery contexts.

Desirable skills and experience: 

• Experience working with AWS, Google Cloud Platform (GCP) or Microsoft Azure in a consulting or enterprise context.
• Certifications in delivery or agile frameworks (e.g., PMP, CSM, SAFe SA, PRINCE2).
• Demonstrated success growing client accounts and contributing to pre-sales or proposal processes.
• Exposure to agentic AI concepts: agent boundaries, human-in-the-loop design, monitoring frameworks, decision transparency, etc.
• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.

About Kablamo’s Culture

At Kablamo, we strive to “Make with Heart and Mind”. We’re passionate and brave craftspeople, we love to redefine what’s possible, and we seek growth and discovery together. We acknowledge a workplace that is diverse and inclusive, enabling greater innovation and producing benefits including improved performance, improved employee happiness and wellbeing, and superior outcomes for our customers. 

Kablamo is a proud equal opportunity employer. We make our hiring decisions solely based on your skills and experience, as well as the perspectives and value you can bring to our team. Kablamo believes that diversity is vital to provide the best service to our clients and we are committed to fostering a varied and inclusive work environment. Every effort to accommodate candidates for accessibility will be made upon request. Information received related to accommodations will be addressed confidentially.

The PERKS!!!