Berwick BMW, part of the award-winning, family-owned Jowett Motor Group, is seeking a motivated Service Advisor to join our team.
If you’re passionate about delivering exceptional customer experiences, enjoy being the key link between customers and the workshop, and thrive in a fast-paced, premium automotive environment, we’d love to hear from you. You’ll manage bookings, provide clear guidance on vehicle maintenance and repairs, and work closely with our technicians to ensure every job is completed efficiently and to the highest standard.
This is an exciting opportunity for someone organised, customer-focused, and proactive, who takes pride in making every customer visit seamless and professional. You’ll gain valuable experience with premium vehicles and be part of a supportive, high-performing team where your contributions make a real impact.
Why Jowett Motor Group
We back our people properly. Here’s what that looks like:
- Company Car or Car Allowance.
- Incentive trips to Port Douglas, Bali, Queenstown, and more.
- Paid Parental Leave – 12 weeks primary carer, 2 weeks secondary.
- Ongoing training and development (online and face-to-face) with real internal career pathways.
- Recognition and team events (BBQs, birthdays, group Christmas party).
- Retailer discounts across major brands.
- Employee Assistance Program (EAP).
- A genuine commitment to supporting women in automotive through our Women in Automotive partnership.
- Leaders who set clear expectations, back you, and want you to succeed.
About the opportunity:
As a Service Advisor at Berwick BMW, you’ll play a key role in ensuring smooth workshop operations and delivering a seamless customer experience. You’ll work closely with our skilled technicians, manage workflow, resolve challenges, and help drive service performance, all while developing your skills and advancing your career within a premium automotive environment.
Key Responsibilities:
- Welcome and guide customers through the entire service process, ensuring every visit feels exceptional.
- Clearly explain service options, costs, and timelines with confidence and professionalism.
- Coordinate repairs, order parts, and keep customers updated every step of the way.
- Accurately prepare repair orders, job sheets, and invoices to keep operations running smoothly.
- Work closely with technicians and the service team to exceed customer expectations and uphold BMW’s high standards.
Our Ideal Candidate:
The skills and experience you will bring to this role include:
- Proven experience as a Service Advisor within a premium or high-volume dealership environment (essential).
- Exceptional communication skills with a genuine passion for delivering a five-star customer experience.
- Excellent organisational and time-management abilities to thrive in a dynamic, fast-paced setting.
- Proficient with dealership management systems and confident in leveraging digital tools to enhance efficiency.
About Jowett Motor Group
Since 2001, Jowett Motor Group has grown into a leading automotive group representing BMW, MINI, Honda, Audi, Geely and Chery. Our culture is built on family values, accountability, and continuous improvement. We care about performance, but we care just as much about our people.
Apply now
Ready to take the next step with Berwick BMW? Apply today.
Learn more about careers at Jowett Motor Group: www.jmgpl.com.au/careers
Diversity & Inclusion
We welcome applications from people of all backgrounds, ages, genders and cultures.
Pre-Employment checks
A National Police Check is required prior to commencement.
