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Clinical and Care Manager

NDIS Management • Brisbane, Queensland 4000, Australia • Full-time
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Description

Clinical and Care Manager (NDIS / Health)

Full time | Brisbane (travel as required)

SCHADS Award – Level 6

Lead the front door of clinical quality

ITEC Group is a purpose driven, NDIS registered provider delivering person centred services across disability, health, youth and community sectors. We are seeking an experienced Registered Nurse to lead the clinical intake, assessment and onboarding function for ITEC Health.

This role is critical to ensuring that all new and transitioning participants are clinically appropriate, risk assessed, workforce informed and sustainable, while supporting safe, ethical service growth.

Reporting to the CEO – Health, you will provide senior clinical oversight and governance across intake decisions, care pathways and referral relationships, ensuring alignment with NDIS Quality Standards, clinical governance frameworks and organisational capability.

Key Responsibilities

• Lead and oversee clinical intake and assessment for new and existing NDIS participants

• Conduct and review comprehensive clinical assessments, identifying complexity, risk,

staffing requirements and cost drivers

• Ensure intake decisions are clinically sound, risk aware and workforce sustainable

• Provide clinical input into participant suitability, service capacity and growth decisions

• Strengthen ethical referral pathways with hospitals, allied health professionals,

support coordinators and community services

• Ensure compliance with NDIS Practice Standards, Quality and Safeguards requirements

and clinical governance frameworks

• Contribute to incident management, audits, safeguarding and continuous improvement

• Use intake and assessment data to inform service planning, quality improvement and

risk management

• Oversee and support general care delivery

About you

You are a clinically credible leader who brings sound professional judgement and confidence operating in complex, regulated environments. You are comfortable balancing participant safety and evaluating clinical risk, workforce capacity and organisational sustainability.

Essential Criteria

• Degree qualified Registered Nurse with current AHPRA registration

• Demonstrated experience in clinical intake, assessment and care coordination

• Strong working knowledge of NDIS Quality Standards and clinical governance

• Experience managing complex participants and safeguarding considerations

• Strong stakeholder engagement and communication skills

• Analytical capability and evidence-based decision-making skills

Mandatory Requirements

• Australian Driver’s Licence

• National Police Check

• Working with Children Check

• LCS2 – Child Safety and Personal History Screening

• Eligibility to work in Australia

Cultural Safety & Inclusion

ITEC Group is committed to cultural safety, inclusion and trauma informed practice. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

Apply now with your resume and a short cover letter outlining your suitability.

Role Type

Permanent • Full-time • Mid-level Senior

Company Overview

ITEC Group empowers individuals by building their capabilities and creating meaningful opportunities through our youth, employment, aged care, and disability support services. With 31 years of experience, we focus on understanding each individual’s unique needs and aspirations, providing tailored support to help them achieve their goals. We also collaborate with a vast network of referrers, employers, families, and communities to support our participants. As a First Nations specialist, we operate across Queensland, Northern Territory, South Australia and New South Wales. We take pride in our ‘We CARE’ culture: We Care, We Appreciate, We are Reliable, and We Empower.
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