Location: Joondalup
The Role:
We are seeking a dedicated and enthusiastic Site Support Officer to join our team in our Joondalup office. Whether you are an experienced professional or someone looking to start a career in employment services, we want to hear from you. The ideal candidate will be pivotal in managing interactions with our clients, providing exceptional service, and supporting our office’s administrative needs. Your day-to-day responsibilities include greeting and directing visitors, handling communication via phone & email, manage participant appointments and resolving any client disputes with tact and efficiency. You will also be supporting the site with any pre-employment functions, and coordinate office activities and operations.
Key Responsibilities:
- Be the first point of contact for clients and visitors, providing a welcoming and professional front-of-house experience.
- Manage incoming calls, emails, mail, and general correspondence to support smooth daily operations.
- Provide essential administrative support to Employment Consultants, including calendars, documentation, and caseload tracking.
- Coordinate day-to-day office activities, supplies, systems, and records to ensure efficiency and compliance.
- Support site events, meetings, and broader team needs, assisting colleagues and leadership as required.
About You:
- Are you experienced in customer service or reception roles, with a professional and welcoming approach?
- Do you have strong dispute management and problem-resolution skills?
- Are you highly organised, with excellent administrative skills and strong attention to detail?
- Do you have excellent written and verbal communication skills and strong interpersonal abilities?
- Are you able to work independently while also contributing positively as part of a team?
- Are you proficient in Microsoft Office, including Word and Excel, and confident using general office equipment?
If you answered yes to the above and are ready to make an Impact, Apply Now!
Why Join Us:
At Impact Services, we believe our team members deserve to be looked after.
We offer:
- Competitive salary package with annual leave loading.
- Participation in our Rewards & Recognition Program to recognise and celebrate your milestones!
- Access to Pay on Demand
- The ability to purchase up to four weeks’ additional annual leave per year.
- Wellness days & Diversity and Inclusion leave days per annum in addition to your leave entitlements
- Tool-of-trade laptop
- Access to our Employee Assistance Program (EAP) for you and your family.
- Supportive and inclusive work environment.
- Opportunities for professional growth and development.
How to apply:
Submit your resume and a cover letter detailing your experience and why you are the perfect fit for this role.
We are an equal opportunity employer and value diversity at our company.
Don’t miss this opportunity to enhance your career in a supportive and dynamic environment. We look forward to welcoming you to our team!
