Summary
As a Risk & Compliance Manager for Hutch, you’ll leverage our advanced technology, simple processes and excellent customer service to deliver prompt and fair resolutions to any complaints
received from our brokers or clients.
The successful candidate will be a self-motivated high-energy person with excellent communication and interpersonal skills, and experience in similar roles.
Responsibilities
Reporting to the General Counsel, you’ll have responsibility for managing our compliance obligations, risk management, and the handling and resolving any of complaints received from brokers or customers about our products or the service we provide. Specific responsibilities will
include:
- Ensuring compliance obligations are identified and met
- Ensuring our risk management policies and processes are effective
- Coordination with our service providers to ensure IT security requirements are met
- Managing a small team of Complaints Specialists
- Regularly review and update key risk management and compliance policies and procedures
- Maintain our risk register and ensure regular testing of controls is completed
- Prepare and present regular reports on risk, compliant and complaints and insurers
- Acknowledgement and assessment of complaints
- Providing regular complaint updates to brokers and customers
- Providing recommendations to management and insurers on the resolution of complaints
- Complaints reporting and maintaining accurate complaint records
- Liaising with Hutch staff, and repairers and loss adjusters appointed by Hutch, to achieve prompt and fair outcomes
- Dealing with any complaints raised with external regulators e.g. AFCA or the OAIC
- Analysis and reporting of complaint trends
We are a flexible employer, with the potential for flexible working post completion of probation, including the ability to work from home for up to two days a week, and have flexibility working hours.
Qualifications & Experience
You’ve been working in general insurance for several years, maybe as a lawyer, with plenty of
exposure to insurance claims and disputes. You have also had some exposure to risk and compliance and are keen to develop your career in these areas.
You are measured and calm, empathetic with customers, and are passionate about helping them.
You dream about delivering prompt and fair outcomes to customers and insurers.
You see the opportunity to transform insurance with tech and don’t want to spend another minute of your day doing pointless admin.
You want to help Hutch succeed and make its brokers, customers and insurers satisfied.
You are detail-orientated, strong at written and verbal communication, and like technical insurance work, including all the nerdy twists and turns of policies, risk, complaints, compliance and legislation.
Is this for you?
You’re reading this ad wondering if it was written just for you.
Yes.
It was.
Come join us.
Let’s build something together.
About Hutch
Hutch is an Employee Owned Business and we welcome applicants who need flexibility in their workings lives.
Our slogan, The Clear Way To Better Cover. To achieve that, we need passionate people who want to see the impact of their work and leave a positive mark on culture.
