About Hampshire Property Group (HPG)
Hampshire Property Group (HPG) is a leading tourism operator with over 20 years of experience in creating unique lifestyle communities and holiday destinations. We operate vibrant holiday parks across Australia and New Zealand, welcoming both holidaymakers and long-term residents. Our properties offer a wide range of experiences, from serene retreats to adventure hubs.
Position Overview
We’re seeking a passionate and proactive Operations Manager to lead a portfolio of holiday parks within our HPG Holidays Business Unit. In this role, you’ll be a key figure, building tourism locations that deliver exceptional guest experiences and optimising property operations. Working remotely from your home office in QLD, you’ll have regular, scheduled travel to each property you oversee, helping each location reach its fullest potential.
If you thrive in dynamic environments, enjoy being hands-on, and are motivated by a meaningful mission, join us to make a lasting impact in lifestyle accommodation.
Key Responsibilities
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Engagement & Guest Experience: Create thriving, welcoming tourism locations that enhance each guest’s stay. Gather and act on guest feedback to continuously improve experiences.
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Operational Leadership: Plan and optimize operations for efficiency, revenue growth, and guest satisfaction.
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On-the-Ground Guidance: Conduct regular on-site visits to implement best practices and drive excellence.
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Collaboration with Stakeholders: Partner with internal teams to enhance operations, guest engagement, and compliance.
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Team Development: Manage and support property staff with training, performance, and scheduling.
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Financial Oversight: Manage budgets, invoicing, and expenses to ensure fiscal responsibility.
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Market Insight: Monitor competitor offerings and market trends to optimize guest engagement strategies.
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Compliance & Safety: Ensure adherence to industry regulations and company policies, promoting safety and compliance.
Minimum Requirements
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Education & Experience: Bachelor’s degree or equivalent experience in a relevant field, with at least 2 years in operations management or a related multi-property role.
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Technical Skills: Proficiency in property management systems (RMS experience preferred).
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Leadership Abilities: Strong communication, team leadership, and analytical skills.
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Adaptability: Ability to drive change in fast-paced environments.
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Attention to Detail: High accuracy in reporting and information delivery.
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Regulatory Knowledge: Understanding of relevant legislation and compliance requirements.
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Driver’s Licence: Current unrestricted driver’s license.
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Location: Ideally based in Queensland for ease of travel to properties.
Why You’ll Love Working with Us
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Values-Driven Company: Join a leading tourism operator committed to quality, community, and customer satisfaction.
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Supportive, Fun Team Culture: Collaborate with a dynamic, caring team that values each member’s contribution and wellbeing.
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Competitive Compensation: Enjoy a competitive salary package with a car allowance for travel.
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Employee Benefits: Generous staff discounts across all Hampshire Holiday Parks.
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Career Advancement: Ample opportunities for professional development and career progression.
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Flexible, Autonomy-Driven Role: Experience autonomy in your work with the support of a collaborative team.
If you’re ready to bring your leadership skills to an organization where you can make a genuine impact, apply now to join Hampshire Property Group. We can’t wait to welcome you to our team!
How to Apply
Please submit your resume and a cover letter that demonstrates your experience and passion for community-driven operations management.
Note for Recruitment Agencies
We kindly request no unsolicited resumes from recruitment agencies. HPG will not be liable for fees related to unsolicited candidate submissions.
