Client Service Manager (Technical Sales)
• A reputable privately-owned company that genuinely cares for its people
• Great Team who look out for each other
• Strong coaching and development provided
• Osborne Park location with onsite parking
The Company
HOSCH International is a family-owned business, specialising in conveyor belt scrapers, tracking frames, skirting boards and ploughs for the bulk handling industry.
HOSCH International’s mission is to maximise conveyor efficiency through innovative products, quality service and tailored solutions. In partnership with our clients, we deliver excellence through our professional team, who support, inspire, educate and offer effective solutions.
Our Values are:
• INTEGRITY • EMPOWERMENT
• POSITIVITY • SAFETY
• ACCOUNTABILITY • PURSUIT OF EXCELLENCE
The Role
This role is dedicated to managing and servicing a portfolio of clients and provide a single point of contact for operations, servicing, materials and purchasing. This position is responsible for identifying areas of growth through business development whilst always providing an exceptional client experience. Whilst primarily office based, this position will be required to attend site to build up client relationships, to investigate technical problems and offer effective solutions. The ability to lead shutdown teams will be highly regarded.
We pride ourselves in Health and Safety and are fully committed to keeping you safe at work. In turn, we require a strong commitment to a safety-first culture.
Key Responsibilities
• Develop, manage and grow a portfolio of clients
• Understand the sales process of target generation, customer contact, quotations, sales orders and follow up
• Develop and maintain customer relationships throughout the mining industry
• Be their single point of contact for operations, servicing, materials and purchasing
• Meet and exceed forecast
• Liaise closely with the administration, engineering and services team on preparation of quotes, clients and field services required
• Working with Client Liaison Manager to review all major deliverables for allocated accounts
• Delivering reports that are of a professional standard
Skills and Experience
• Mechanical trade background with Sales experience in the mining industry or Degree in Mechanical Engineering or Commerce/Business
• Experience working in the mining industry will be highly regarded
• Demonstrated ability to foster and develop strong relationships
• Enjoy the challenge of technical sales
• Self-motivated and able to work both independently and in a team environment
• Excellent oral and written communication
• Excellent organisational skills regarding time management to prioritise multiple and varied tasks
• Intermediate/Advanced Microsoft Office skills in Excel, Word and Outlook
• Show flexibility and willingness to be on-call when required to ensure client support is not impacted
• Some travel to remote sites to attend shutdowns and meet with clients is a key component of this role
Benefits
• Friendly Team Culture – we are a culture focused company who enjoys many social events throughout the year
• Convenient Location – our office is located in the heart of Osborne Park
• Innovation – work on a cutting-edge leading product that is considered one of the best in the world
• We provide comprehensive product training with ongoing support
• Job Security in a family-oriented company
• Level progression with salary increase
• Company Bonus System
• EAP support
• Phone allowance & Laptop provided
• Fantastic flex work opportunities
