Customer Service Officer
Permanent Full-time | Immediate Start | $60–65K + Super
Front desk reception and phone-based customer service role. Join a supportive team and take ownership of a busy, hands-on position.
Be the face of our business and own the customer experience.
Are you an experienced customer service or administration professional who thrives in a fast-paced environment and enjoys delivering great service?
Do you enjoy taking ownership, staying organised, and stepping into a role where you can truly make it your own?
We’re also open to candidates with strong transferable skills and the right attitude — if you’re reliable, motivated, and ready to step up, we’d love to hear from you.
We are seeking a Customer Service Officer to join our Toowoomba team. This is a permanent full-time role (38 hours/week, Monday–Friday, 8:00am–4:00pm) based in our newly renovated office.
About the Role
This is a front desk reception and phone-based customer service role, combined with administrative support. You will be the first point of contact for calls, customers, and visitors, playing a key role in creating a positive, professional experience while ensuring orders and enquiries are handled accurately across Homestyle Bake and Gold Coast Bakeries.
This role suits someone who:
- Takes ownership and uses initiative
- Enjoys being the face and voice of the business
- Balances customer service with admin tasks
- Brings a positive, can-do attitude
Key Responsibilities:
- Answer and manage incoming customer phone calls
- Manage the front reception desk and greet visitors
- Respond to email enquiries and customer requests
- Accurately enter and process customer orders
- Support sales and marketing with admin tasks
- Process returns, credits, and payments
- Maintain customer records across systems
- Liaise with internal teams and assist with general admin
About You
We’re looking for someone who is reliable, organised, and customer focused.
You will have:
- Experience in customer service, reception, or administration (or transferable skills with the right attitude)
- Confidence handling phone enquiries and front desk interactions
- Strong communication skills
- High attention to detail
- Good Microsoft Office skills (Excel, Outlook, Word)
- Ability to prioritise and manage tasks
- A professional and dependable approach
What We Offer
- Permanent full-time role with stability
- Salary: $60,000 – $65,000 + super
- Supportive, down-to-earth team
- Newly renovated office
- Opportunities for growth and development
- Fresh bread daily and baked treats in the break room
About Us
Homestyle Bake and Gold Coast Bakeries are family-owned businesses supplying wholesale and retail bakery products across South-East Queensland.
We pride ourselves on reliability, and genuine relationships — with both our customers and our people.
Apply Now
We’re looking to fill this role as soon as possible.
If you’re someone who enjoys being the face of a business, taking ownership, and delivering great customer service, we’d love to hear from you.
Apply today – this role won’t be available for long.
Applications will be reviewed as they are received.
