Client Service Officer – Make a Real Difference for Veterans
HomeFront Australia | Milton, Brisbane QLD | Full-Time | $55,000 – $65,000
At HomeFront Australia, we help veterans and their families get the practical support they need at home. Our Client Service Officers take calls, organise services, and guide clients through their options with care and clarity. If you’ve worked in client services, call centres, admin, or community support, this role lets you use those skills in a way that makes a real difference every day.
About HomeFront Australia
At HomeFront Australia (HFA), we make home services simple, reliable, and compassionate for veterans and their families. From domestic cleaning and gardening to meal prep and other household services, our team ensures Australians receive essential support right in their homes.
We partner with Government agencies and community organisations, connecting clients with over 1,500 vetted service providers nationwide. Every interaction builds trust, comfort, and confidence.
About the Role
As a Client Service Officer, you’re more than a coordinator – you’re the friendly, reliable voice that clients depend on. You help make daily life easier, safer, and more enjoyable.
A Day in the Life
- You start your morning reviewing client requests and confirming bookings, ensuring each client feels supported from the start.
- Respond to client inquiries with empathy and clarity, leaving clients feeling reassured about their services.
- You update records accurately and efficiently, keeping your team and service providers aligned.
- Identify small improvements to scheduling and workflows that make services run more smoothly for everyone.
- End the day knowing clients’ needs have been met seamlessly and that your work has directly contributed to their comfort and wellbeing.
Your Responsibilities:
- Handle client inquiries and provide clear, compassionate information
- Schedule and coordinate household services efficiently
- Resolve service-related issues promptly
- Maintain accurate client records and data entry
- Build and maintain strong relationships with clients, service providers, and colleagues
- Suggest improvements to enhance workflow and client satisfaction
- Represent HFA’s values in every interaction
What We’re Looking For:
- Excellent written, verbal, and interpersonal communication skills
- Compassion and empathy in client care
- Strong organisation and multitasking abilities
- Experience with data entry, client records, or customer service
- Proactive, solution-focused mindset
Why You’ll Love Working Here:
- Be part of a purpose-driven team that makes a difference every day
- Flexible hybrid work setup (2 days in-office, 3 days remote)
- Career growth and skill development opportunities
- Regular team-building events and a supportive, collaborative culture
- Satisfaction from helping Australians live safely and comfortably at home
- Veteran-friendly employer
Application Timeline:
Applications open as soon as the ad is live. Apply as soon as possible to secure your chance to join our team.
Who Can Apply:
Applicants must be permanently residing in Brisbane, Australia.
How to Apply
Please include a short cover letter. We read them carefully because our team culture is important to us, and we want to understand how you approach people, service, and problem-solving.
In your cover letter, please address:
- Any connection or experience you have with the veteran community
- How your experience in systems can apply to this role
- Times you’ve supported vulnerable people and how you adapted to their needs
- Anything else you’d like us to know that shows how you work, how you support others, and why you’d be a strong fit for this role and our team.
Your Impact Starts Here
This is a chance to bring your skills to a team that makes a real difference for veterans and their families. If you’re ready to help people feel supported and cared for at home, apply today and join a team that values every interaction.
