Bring your expertise in coordination and contribute to growth in the healthcare sector.
Introduction
Hipac Healthcare is a leading Australian specialist provider of clinical equipment, infrastructure, architectural products and integrated healthcare solutions. We partner with hospitals and health services to build and support safe, efficient, and future-ready clinical environments throughout Australia, New Zealand and the wider APAC region.
We are seeking an experienced Customer Service Coordinator to join our Operations team and play a key role in supporting customers, coordinating orders, and ensuring seamless service delivery. Someone to take ownership of order management, customer engagement, and service coordination within a fast-paced, process-driven environment. This role requires a high level of accuracy, accountability, and the ability to manage complex, high-volume workflows.
The Successful Candidate Will
Take ownership of end-to-end coordination of customer orders and service activities, ensuring accuracy, compliance, and timely delivery. You will confidently manage competing priorities, resolve complex issues, and work cross-functionally to deliver consistent, high-quality outcomes.
The Opportunity
- Join a high-performing Operations team, reporting to the Head of Operations
- Work closely with Sales, Production, Warehouse, Finance and Service teams
- Play a critical role in ensuring operational accuracy and customer satisfaction
- Contribute to continuous improvement across systems and processes
- Bring experience and structure to a role where precision and accountability matter
Key Responsibilities
- Manage customer orders end-to-end from post-sales handover through to delivery
- Handle complex order amendments, returns, credits and backorders
- Respond to and resolve customer enquiries with accuracy and professionalism
- Investigate discrepancies and drive resolution across multiple stakeholders
- Coordinate service bookings, equipment returns and replacements
- Liaise with internal teams to ensure timely and accurate execution
- Maintain high standards of data integrity and documentation
- Ensure compliance with internal procedures and quality requirements
Skills, Knowledge & Experience
Essential
- Proven experience in a customer service or coordination role within a fast-paced environment
- Strong attention to detail with a track record of managing high-volume transactional work
- Ability to prioritise, manage competing demands, and meet deadlines
- Strong communication skills with the ability to manage stakeholders at all levels
- Experience working with business systems and structured processes
Desirable
- Experience in healthcare, manufacturing, or regulated environments
- Understanding of quality systems, compliance, or audit requirements
- Experience supporting contract or service-based customer models
Who We Are Looking For
You are an experienced coordinator who brings structure, accountability, and a strong attention to detail. You are confident managing complexity, take ownership of outcomes, and consistently deliver accurate, high-quality work. You are proactive, solutions-focused, and able to operate effectively in a fast-paced operational environment.
At Hipac, we are committed to supporting your career growth and development. If you bring experience in a more senior role, such as a Customer Service Lead or Senior Customer Service Coordinator, and you are also committed to performing the core responsibilities of a Customer Service Coordinator, we encourage you to apply. A leadership appointment will be considered at the upper end of the remuneration range.
We are particularly interested in leadership candidates who can demonstrate additional capability in:
- Setting up and managing customer service workflows, business systems and structured processes including HubSpot tickets or NetSuite cases
- Preparing and presenting high-level weekly operational and performance reports
- Experience contributing to reporting and operational improvements
- Demonstrated experience leading processes, workflows or team activities
- Ability to prioritise and manage competing demands effectively
- Strong communication and stakeholder management skills
This is an opportunity to step into a role with greater ownership, influence and leadership exposure within a growing healthcare business.
Why Join Hipac
Hipac is dedicated to positively impacting the healthcare industry by providing leading edge solutions that foster a safe and comfortable healthcare experience.
- Stable, growing Australian healthcare business
- Meaningful work supporting hospitals and patient care
- High-impact role with ownership and accountability
- Collaborative and professional team environment
- Opportunities to contribute to process improvement and operational excellence
Apply
If you are an experienced coordinator or team leader looking for a role where accuracy, ownership and impact matter, we encourage you to apply.
