Front Of House Manager

Summary:

The Front of House Manager plays a crucial role in ensuring the smooth operation of our hospitality venue in Sydney. This position is responsible for overseeing the front of house team, delivering exceptional customer service, and maintaining a welcoming atmosphere for guests. The ideal candidate will possess strong leadership skills and a passion for the hospitality industry, contributing to the overall success and reputation of our establishment.

Responsibilities:

• Supervise and coordinate the activities of the front of house staff, ensuring high standards of service are maintained.
• Manage guest relations, addressing any concerns or feedback promptly and professionally.
• Oversee the reservation system and ensure efficient seating arrangements.
• Train and develop front of house staff, fostering a positive team environment.
• Monitor and manage inventory levels of front of house supplies and equipment.
• Collaborate with kitchen and bar staff to ensure seamless service delivery.
• Implement and uphold health and safety regulations within the venue.
• Assist in the planning and execution of special events and promotions.

Qualifications:

• Proven experience in a supervisory role within the hospitality industry, preferably in a front of house capacity.
• Strong interpersonal and communication skills, with the ability to engage effectively with guests and staff.
• Demonstrated leadership abilities and experience in team management.
• Knowledge of health and safety regulations relevant to the hospitality sector.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Flexibility to work varied hours, including evenings and weekends.