About Us
Bubba Gump Shrimp Co., part of HBH Group, is coming to Australia for the first time. Known worldwide and inspired by Forrest Gump, the brand delivers a fun, high-energy dining experience with bold seafood flavours and southern-style hospitality.
HBH Group creates vibrant venues where people connect, celebrate, and enjoy memorable experiences — and we’re looking for passionate people to help bring this iconic concept to life.
The Role
Reporting to the Group General Manager, you will oversee all aspects of venue operations — leading large teams across FOH, BOH, bar, and entertainment to deliver seamless, high-volume service and an immersive guest experience.
This is a hands-on leadership role in a fast-paced, high-profile, environment.
Key Responsibilities
Operations & Service
- Oversee daily operations across all departments
- Ensure smooth, high-volume service during peak periods and events
- Maintain venue readiness, procedures, and compliance
Leadership & Team
- Recruit, train, and lead a large, diverse team
- Manage rostering, performance, and team development
- Lead from the floor during busy service
Guest Experience & Brand
- Deliver a consistent, immersive themed experience
- Manage VIPs, media, and high-profile guests
- Resolve issues quickly while protecting brand reputation
Financial Performance
- Manage budgets, P&L, labour, and cost controls
- Drive revenue through events, promotions, and upselling
- Monitor KPIs including sales, turnover, and guest satisfaction
Events & Entertainment
- Coordinate themed events and entertainment
- Work with performers and production teams to deliver seamless experiences
Stock, Safety & Compliance
- Oversee inventory, ordering, and supplier relationships
- Maintain food safety, licensing, and venue compliance
- Manage incidents and ensure safe operations
About You
- Proven leadership in high-volume, fast-paced venues
- Experience managing large teams (40+ staff)
- Strong operational, financial, and organisational skills
- Confident communicator with a hands-on leadership style
- Passion for hospitality and delivering exceptional guest experiences
- Ability to perform under pressure in a dynamic environment
Requirements
- Minimum 5 years’ restaurant/venue management experience
- Strong background in high-volume, full table service
- Current RSA & RMLV
- Solid financial acumen (P&L, labour, stock control)
- Pre-opening experience highly regarded
Highly Desirable
- Experience in themed or entertainment-driven venues
- Events, launches, or media experience
- First Aid / Training qualifications
- Hospitality or Hotel Management diploma
What We Offer
- Opportunity to lead in a high-profile, global brand launch
- Strong career growth within a growing hospitality group
- Competitive salary + staff perks and discounts
- Fun, energetic, and supportive team culture
- Team events, benefits, and salary sacrifice options
If this sounds like you, please submit your CV and cover letter outlining your experience.
For enquiries: torsten@hbhgroup.info
