About Us:
Bubba Gump Shrimp Co. is part of HBH Group — a Brisbane-based hospitality group operating a diverse portfolio of exciting venues. From neighbourhood favourites to destination hotspots, we create spaces where people come together to eat, drink, celebrate, and connect.
HBH Group is proud to be bringing Bubba Gump Shrimp Co. to Australia, introducing this iconic, globally recognised dining experience to local shores. Inspired by the classic film Forrest Gump, Bubba Gump Shrimp Co. is known for its fun, energetic atmosphere, southern-style hospitality, and a menu centred around premium seafood and bold flavours.
We offer a friendly and supportive work environment and are looking for passionate individuals to join our team and help us deliver memorable dining experiences full of energy, personality, and great food.
Key Responsibilities & Skills:
Operational Management
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Report directly to the Group General Manager and liaise with the Venue Head Chef
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Oversee day-to-day venue operations (FOH, BOH, bar, entertainment areas)
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Ensure smooth service during high-volume periods (peak dining, events, premieres)
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Develop and manage opening/closing procedures and venue readiness
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Maintain compliance with health, safety, and licensing regulations
Team Leadership & Staffing
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Recruit, train, and develop a large, diverse team (servers, bartenders, hosts, performers)
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Schedule staff efficiently for high-capacity service
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Lead by example on the floor during busy service
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Manage performance, coaching, and conflict resolution
Guest Experience & Brand Delivery
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Deliver an immersive, movie-themed experience (service, atmosphere, storytelling)
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Manage VIP guests, influencers, media, and high-profile clientele
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Resolve complaints quickly while protecting brand reputation
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Ensure consistency in themed service standards and presentation
Financial & Commercial Performance
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Manage budgets, P&L, and cost controls (labour, food, beverage)
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Drive revenue through upselling, events, and themed promotions
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Monitor KPIs (sales, foot traffic, table turnover, customer satisfaction)
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Partner with marketing on campaigns, launches, and seasonal activations
Event & Entertainment Coordination
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Plan and execute themed events
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Coordinate with performers, AV teams, and production staff
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Ensure seamless integration of dining and entertainment experiences
Stock & Supplier Management
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Liaise with Head Chef on menu costing and reporting
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Manage inventory, ordering, and stock rotation
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Maintain supplier relationships for food and beverage
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Minimise waste and manage stock variance
Health, Safety & Compliance
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Enforce food safety standards and venue safety protocols
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Ensure crowd control and capacity compliance
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Manage incident reporting and emergency procedures
Skills and Experience:
Leadership & People Management
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Proven leadership in high-pressure, fast-paced environments
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Experience managing large teams (40–90+ staff)
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Strong coaching and team development capability
High-Volume Operations Expertise
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Background in large-scale venues (restaurants, bars, entertainment venues)
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Ability to manage service flow for high guest volumes
Customer Experience Focus
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Strong hospitality mindset
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Confidence dealing with VIPs and high-profile clientele
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Excellent problem-solving under pressure
Commercial & Financial Acumen
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Solid understanding of P&L, labour costing, and stock control
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Ability to drive revenue while managing costs
Communication Skills
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Clear, confident communicator across all levels
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Ability to coordinate across kitchen, floor, and entertainment teams
Organisation & Multitasking
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Strong planning and time management skills
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Able to balance operations, events, staffing, and guest needs simultaneously
Adaptability & Creativity
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Comfortable in a dynamic, theatrical environment
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Creative approach to enhancing guest experience
Position Requirements:
- Duly qualified with strong full table (a la carte) service track record in a high volume, high profile venue
- Minimum 5 years restaurant management experience in a high capacity, tale service environment
- Holder of current RMLV and RSA
- Hospitality Financial acumen P&L, Wage and stock control
- Venue pre-opening and opening experience
Highly Desirable:
- Current First Aid certificate desirable
- Train the trainer certificate highly regarded
- Background in themed venues, immersive dining, or entertainment hospitality
- Experience with large events, launches, or media nights
- Knowledge of film/pop culture to enhance thematic delivery
- Social media or brand engagement awareness
- Diploma in hotel management
What we offer:
- A unique opportunity to play a key role in a high profile, high volume strong brand recognised venue
- Strong career opportunity
- Competitive salary based on experience.
- A fun, supportive, and passionate work environment.
- Staff discounts and perks.
- The chance to be part of a growing and innovative hospitality group
- Team socials and activities
- Salary sacrifice options
If you think this role may be suitable for you, please submit a cover letter outlining your experience along with your resume at your earliest convenience. If you have further questions about the role, please email torsten@hbhgroup.info
