About Us:
HBH Group is a Brisbane-based hospitality
group operating a diverse portfolio of exciting venues. From neighbourhood favourites
to destination hotspots, we create spaces where people come together to eat,
drink, celebrate, and connect.
Our businesses are united by a shared
commitment to quality, consistency, and genuine hospitality. At HBH Group, we
invest in our people as much as we invest in our venues. We foster a culture of
respect, accountability, and continuous improvement supporting our teams with
clear systems and opportunities for growth.
Role Overview:
We are seeking a Hospitality Front of House
Allrounder to join our team across our dynamic portfolio of venues, including
retail bottle shops, a brewery taproom, a wine bar, and a café.
This is a hands-on, customer-facing role where
you will work across multiple sites (within close proximity), with each venue
offering a different style of service and customer experience. No two days are
the same — you’ll move between retail, bar service, and café hospitality,
adapting your approach to suit each environment.
You’ll be part of a team that values high
energy, strong product knowledge, and consistently exceptional customer
experiences across all venues.
We’re looking for someone who is confident,
engaging, and genuinely passionate about hospitality, with a natural ability to
connect with customers and deliver outstanding service wherever they are
working on any given day.
Key Responsibilities:
- Deliver exceptional customer service across multiple venues, including
retail bottle shops, brewery taproom, wine bar, and café environments
- Adapt seamlessly between retail, bar, and café service styles depending
on the venue
- Provide knowledgeable product recommendations across beer, wine, and
spirits
- Process sales accurately using point-of-sale systems across retail and
hospitality settings
- Support bar service including pouring drinks, basic preparation, and
maintaining service standards
- Maintain a clean, organised, and well-presented workspace at all times
across all venues
- Assist with stock handling, replenishment, rotation, and merchandising
- Actively engage in upselling and suggestive selling to enhance customer
experience and drive sales
- Ensure responsible service of alcohol (RSA) compliance at all times
- Work collaboratively with teams across all venues, supporting smooth
daily operations
- Assist with opening and closing procedures as required at different
locations
- Contribute to creating a welcoming, high-energy atmosphere for customers
across all sites
Skills & Qualifications Required:
- Current Responsible Service of Alcohol (RSA)
- Previous experience in hospitality, retail bottle
shop, FOH service, café, or bar environments
- Strong customer service skills with a genuine focus on creating positive
customer experiences
- Ability to confidently work across multiple venues and service styles
- Excellent communication skills with a friendly, outgoing, and
professional manner
- Well-presented, energetic, and approachable personality
- Ability to multitask and remain calm in busy, fast-paced environments
- Basic experience with POS systems and cash handling
- Reliable, punctual, and adaptable with a strong work ethic
- Team-focused attitude with willingness to support across different
venues as needed
What we offer:
We value our team and offer a range of
benefits to support your professional growth and wellbeing:
Pre-Employment Requirements:
Before commencing employment, successful
applicants will need to provide:
- Verification of identity
- Right to work documentation
- References
- Proof of highest level of education
- Consent for us to conduct background checks
If you think this role may be suitable for
you, please submit a cover letter outlining your experience along with your
resume at your earliest convenience. If you have further questions about the
role, please email torsten@hbhgroup.info
