About Us
Gorilla Grind is part of HBH Group – a
Brisbane-based hospitality group operating a diverse portfolio of exciting venues.
From neighbourhood favourites to destination hotspots, we create spaces where
people come together to eat, drink, celebrate, and connect.
Gorilla Grind is a vibrant, fast-paced café in
Brendale, known for exceptional coffee, fresh food, and great service. We pride
ourselves on creating a welcoming environment for both our team and our
customers. With a growing reputation as a local favorite.
We offer a friendly and supportive work
environment and we’re looking for passionate individuals to join our team.
The Role
We are seeking an experienced and driven Café Manager to lead the daily operations of our busy, high-volume café. Operating 7 days a week for breakfast and lunch service, this role extends beyond the café to include oversight of two food trucks and a staff lunch for our corporate team. This is a hands-on leadership position suited to someone who thrives in a fast-paced environment and is passionate about hospitality.
Key Responsibilities
- Oversee the profitable day-to-day operations of the café, food trucks, and staff lunch lounge
- Lead, motivate, train, and develop Front of House (FOH) and Back of House (BOH) teams
- Manage staffing levels, rostering, and labour costs in line with business needs
- Supervise staff performance and foster a positive, high-performing workplace culture
- Ensure high standards of customer service, food quality, and presentation are consistently met
- Greet customers, take orders, and process payments efficiently
- Build strong customer relationships and personalise service where possible
- Handle customer feedback, complaints, and resolutions professionally
- Cultivate a welcoming and positive atmosphere for customers
- Prepare and serve high-quality beverages, including coffee, milkshakes, and smoothies
- Support the introduction of new menu items, initiatives, and promotions
- Manage stock control, ordering, and supplier relationships
- Monitor stock levels and minimise waste through effective strategies
- Manage functions, catering, and event execution
- Drive sales and identify opportunities to improve revenue and operational efficiency
- Assist in the development of marketing strategies, including social media and online presence
- Ensure compliance with health, safety, food hygiene, liquor, and fire regulations
- Maintain cleanliness, sanitation, and presentation standards across all areas
- Conduct regular safety checks and ensure equipment is maintained and serviced
- Perform opening and closing procedures and train staff on this
- Manage banking, cash handling, reconciliations, and variance investigations
About You
- Proven experience as a Cafe Manager or in a simular hospitality leadership role
- Strong understanding of both FOH and BOH operations
- Experience managing high-volume service environments
- Demonstrated ability to lead, train, and inspire a team
- Strong financial acumen, including budgeting, cost control, and P&L management
- Excellent organisational and time management skills
- A proactive, solutions-focused mindset
- Availability to work across a 7-day rotating roster
What We Offer
- Opportunity to lead a multi-faceted hospitality operation
- Supportive and dynamic work environment
- Career growth and development opportunities
- Competitive salary + staff perks and discounts
- Fun, energetic, and supportive team culture
- Team events, benefits, and salary sacrifice options
If this sounds like you, please submit your CV and cover letter outlining your experience.
For enquiries: torsten@hbhgroup.info
