About Us
Bubba Gump Shrimp Co., part of HBH Group, is coming to Australia for the first time. Known worldwide and inspired by Forrest Gump, the brand delivers a fun, high-energy dining experience with bold seafood flavours and southern-style hospitality.
HBH Group creates vibrant venues where people connect, celebrate, and enjoy memorable experiences — and we’re looking for passionate people to help bring this iconic concept to life.
The Role
Reporting to the Venue Manager and Group General Manager, you will oversee all aspects of venue operations — leading large teams across FOH, BOH, bar, and entertainment to deliver seamless, high-volume service and an immersive guest experience.
This is a hands-on leadership role in a fast-paced, high-profile, environment.
Key Responsibilities
Assisting the Venue Manager with:
Operations & Service
- Oversee daily operations across all departments
- Ensure smooth, high-volume service during peak periods and events
- Maintain venue readiness, procedures, and compliance
Leadership & Team
- Recruit, train, and lead a large, diverse team
- Manage rostering, performance, and team development
- Lead from the floor during busy service
Guest Experience & Brand
- Deliver a consistent, immersive themed experience
- Manage VIPs, media, and high-profile guests
- Resolve issues quickly while protecting brand reputation
Financial Performance
- Manage budgets, P&L, labour, and cost controls
- Drive revenue through events, promotions, and upselling
- Monitor KPIs including sales, turnover, and guest satisfaction
Events & Entertainment
- Coordinate themed events and entertainment
- Work with performers and production teams to deliver seamless experiences
Stock, Safety & Compliance
- Oversee inventory, ordering, and supplier relationships
- Maintain food safety, licensing, and venue compliance
- Manage incidents and ensure safe operations
About You
- Proven leadership in high-volume, fast-paced venues
- Experience managing large teams (40+ staff)
- Strong operational, financial, and organisational skills
- Confident communicator with a hands-on leadership style
- Passion for hospitality and delivering exceptional guest experiences
- Ability to perform under pressure in a dynamic environment
Requirements
- Minimum 5 years’ restaurant/venue management experience
- Strong background in high-volume, full table service
- Current RSA & RMLV
- Solid financial acumen (P&L, labour, stock control)
- Pre-opening experience highly regarded
Highly Desirable
- Experience in themed or entertainment-driven venues
- Events, launches, or media experience
- First Aid / Training qualifications
- Hospitality or Hotel Management diploma
What We Offer
- Opportunity to lead in a high-profile, global brand launch
- Strong career growth within a growing hospitality group
- Competitive salary + staff perks and discounts
- Fun, energetic, and supportive team culture
- Team events, benefits, and salary sacrifice options
If this sounds like you, please submit your CV and cover letter outlining your experience.
For enquiries: torsten@hbhgroup.info
