Homeless Assertive Outreach Worker
Mildura based
Part Time 0.9 (68.4 hours per fortnight)
Organisational Overview
Haven Home Safe (HHS) is a purpose-driven, for-purpose, community housing provider
committed to ending housing insecurity and advancing housing justice across Victoria. We centre the voices and lived experience of the people we support, working alongside our clients to deliver services that are respectful,inclusive, and responsive. We deliver homelessness intake and referral
services, integrated housing and support services encompassing Social and Affordable housing, Specialist Disability Accommodation (SDA), Transitional Housing Management (THM), and property services.
Our Values
HHS is guided by four core values: Inclusion and Belonging, Collective Impact,
Empowering Leadership, and Changing Lives. We are deeply committed to our
collective impact, demonstrated through our ESG Impact Framework and commitment
to First Nations Peoples through our Reconciliation Action Plan.
Role Purpose
Working out of the Mildura office, Homeless Assertive Outreach Team travels to Swan Hill on a regular basis to provide support.
- To provide an innovative, much needed approach to addressing the occurrence of homelessness
and rough sleeping in Swan Hill and Robinvale utilising the expertise of a broad multi-cross sector approach in conjunction with the current Specialist Housing and Support System
- Proactively engage and collaborate with people sleeping rough, whenever possible, with the
view to identifying personal aspirations and working towards the clients expressed goals
- Provide an intensive and coordinated team approach, to support people who experience
complex needs
- To minimise the harmful effects of rough sleeping
- To undertake effective case coordination in collaboration with external stakeholders
KeySelection Criteria
Alignment with HHS’s Vision, Values, and Impact principles
Essential:
- Demonstrated understanding and experience in providing support and crisis intervention to
individuals with complex needs in a Case Management model, Trauma Informed
framework.
- Knowledge of housing programs including the Housing First concept approach and knowledgeable of the current research and evidence-based practice environment when working with homeless and rough sleepers.
- Skills in assessment, monitoring and reviewing, in the context of working with the client
group, including case plans.
This role involves direct client and community based work, including outreach and lone working in unfamiliar environments. Employees may support individuals experiencing trauma, mental health issues, family violence, or significant psychosocial stressors, and may be exposed to emotionally challenging situations and, on occasion, distressed, agitated, aggressive, or violent behaviours. The role requires emotional resilience, sound judgement, and the consistent application of trauma informed and self care practices. The organisation actively manages psychosocial and safety risks through risk assessment and planning, supervision, workload monitoring, safety protocols,
check in procedures, training, managerial support, and access to employee wellbeing supports.
