Who is Haven; Home, Safe?
Haven Home Safe (HHS) is a purpose-driven, for-purpose, community housing provider committed to ending housing insecurity and advancing housing justice across Victoria. We centre the voices and lived experience of the people we support, working alongside our clients to deliver services that are respectful, inclusive, and responsive.
We deliver homelessness intake and referral services, integrated housing and support services encompassing Social and Affordable housing, Specialist Disability Accommodation (SDA), Transitional Housing Management (THM), and property services.
We have four (4) main office locations – Bendigo (registered Head Office), Preston, Mildura and Geelong.
Summary:
The CoHabit Systems Administrator provides administration, governance, and operational support for Haven Home Safe’s core housing systems. The role manages the day-to-day administration of CoHabit and associated platforms including RPM, Inspection Manager, Lettings/2Apply, FLK It Over, and SharePoint, ensuring system integrity, data accuracy, and effective use across the organisation. The position supports staff through system expertise, troubleshooting, training, and continuous improvement to ensure housing platforms effectively support service delivery and organisational reporting requirements.
Responsibilities:
- Acts as subject matter expert and system administrator for CoHabit and associated housing platforms,
- including RPM, Inspection Manager, Lettings/2Apply, FLK It Over and SharePoint
- Manages day-to-day administration of housing systems including user access, permissions, configuration, workflows, templates, and system settings
- Maintains data governance, integrity, and accuracy across housing systems, including conducting periodic data audits and quality checks
- Provides system support and troubleshooting for internal users, resolving issues or escalating to vendors where required
- Supports staff onboarding, offboarding, and training for housing systems, including user account setup, access management, and system guidance
- Develops and maintains system documentation, procedures, and user guides to support consistent and effective system use
- Supports the coordination and implementation of system updates, enhancements, and improvement initiatives across housing platforms
Key Selection Criteria:
• Demonstrated ability to build and maintain effective relationships with internal and external stakeholders, respond constructively to issues, collaborate across teams, and contribute to positive stakeholder experiences and outcomes.
- Highly developed written and verbal communication skills, with the ability to convey information clearly and professionally, engage diverse audiences, manage sensitive or complex matters, and build credibility and trust through respectful and confident interactions.
- A strong commitment to understanding customer needs and delivering high quality, timely and responsive services, with the ability to identify opportunities for service improvement and contribute to positive customer outcomes.
- Demonstrated capacity to respond positively to changing priorities and work demands, adapt to new situations, and work cooperatively within small and cross functional teams to achieve shared objectives.
- Ability to manage feedback and differing viewpoints constructively, maintain professionalism in
challenging situations, exercise sound judgement, and communicate advice or opinions with confidence and integrity.
- Proven ability to work collaboratively within and across teams, share information, support colleagues, and contribute to a positive, inclusive and supportive team environment.
- Demonstrated commitment to continuous improvement through identifying efficiencies, improving processes and practices, and contributing to innovation and service enhancement initiatives.
Safety Screening Requirements
• Victorian Driver’s Licence.
• National Police Check.
• Working with Children Check.
This role may be indirectly exposed to psychosocial hazards including client [or staff] distress,
trauma disclosures, and crisis responses. HHS provides supervision, debriefing, safety
processes, and wellbeing supports to manage these risks. Staff are encouraged to raise
concerns early through their Team Leader, HSR, or OHS processes.
Applications close 20th May 2026 and are received via: Seek. If you have any questions about the role, please reach out to People Experience Team via: hr@hhs.org.au.
