🌍 Customer Reservation & Support Agent Internship – Youth Adventure Travel
Location: Australia (Byron Bay NSW)
Type: Internship (4–6 months) – Flexible hours
Start Dates: Flexible throughout the year.
Reports to: Call Centre Manager & Support Manager
Compensation: Travel perks, industry experience, and access to free/discounted tours
🚀 Kickstart Your Travel Career with Happy Travels!
Are you passionate about travel and keen to break into the tourism industry?
Want to get hands-on experience with one of Australia’s leading youth adventure travel agencies?
Join Happy Travels as a Customer Reservation & Support Agent Intern and gain real-world experience in product management, supplier relations, marketing campaigns, and more – all while working on exciting projects that shape the future of youth travel.
🧭 About the Internship
In this dynamic, fast-paced internship, you’ll work closely with our Call Centre Manager & Support Manager. At Happy Travels, you will be supported by a team of experts with over 20 years of industry experience & knowledge to help manage our global product range, build relationships with awesome travel suppliers, and support the rollout of new international travel campaigns. You’ll be part of a small, high-energy team that loves adventure, creativity, and getting things done.
🛠️ What You’ll Be Doing
- Chat with new leads over messaging apps or on the phone to help them plan and book trips
- Make sure new enquiries get assigned to the right team member so nothing slips through the cracks
- Send out first messages to new leads quickly to keep conversations moving
- Keep an eye on team inboxes and calls, making sure customers get a timely response
- Follow up with leads and keep records up to date so the sales process runs smoothly
- Step in to help finalise bookings when a team member is away, keeping the customer journey seamless
- Provide friendly aftercare and support to customers, answering questions and making sure they’re happy after booking
- Be the go-between for customers, sales staff, and suppliers to make sure everything runs smoothly behind the scenes
- Book in staff familiarisation trips with third-party operators
- Answering incoming calls from our 1300 customer support number
- Assisting existing customers with any travel issues
- Assisting existing customers with any changes to their itineraries and travel plans
- Investigating and processing customer refund requests
- Managing online reviews and responding to them
- Investigating and rectifying any agent errors
- Quality auditing
👀 Who We’re Looking For
- A travel lover with a passion for youth adventure, backpacking, or cultural exploration
- Strong attention to detail and solid organisational skills
- Comfortable with spreadsheets, websites, or admin systems (we’ll show you the ropes)
- Great communicator – both written and verbal
- Self-motivated, enthusiastic, and keen to learn
- A marketing, tourism, business, or communications student (or recent grad)
🎒 What You’ll Get
- Hands-on experience in the travel industry with real responsibility from Day 1
- A supportive team environment with training and mentoring from the Call Centre Manager & Support Manager
- Access to famils, free trips, and heavily discounted tours through our travel partners
- A glowing reference and professional experience that looks amazing on your resume
📩 How to Apply
Send your CV and a short intro email or video to careers@happytravels.com.au with the subject:
Customer Reservation & Support Agent Internship – [Your Name]
Applications will be reviewed on a rolling basis – don’t wait!
This isn’t just an internship – it’s your first step into the travel industry.
Help us shape the next generation of unforgettable adventures.
Let’s get started. ✈️
