ABOUT US
The Hallett Group is a privately owned South Australian company and one of the leading suppliers of building and construction materials in South Australia.
We are on a mission to be dominant in our industry by being the very best at what we do. We recruit the most talented, collaborative and innovative people in the industry and foster a continuous learning culture to ensure we remain at the top of our game. We are an agile, diverse and growing business, but our people are what make Hallett Group such a great place to work.
THE ROLE – CUSTOMER SERVICE OFFICER / BUILDER LIAISON
This maternity leave contract runs until June 2027 and offers genuine potential for a permanent position for the right candidate. Based within our Structural & Building Materials division, the customer Service Officer You will play a key role, supporting builders, suppliers, and internal stakeholders by creating a smooth, stress-free experience by delivering accurate, timely, and professional customer service in a fast-paced environment.
Success in this role requires a proactive and detail-focused person who is confident in communication, capable of problem-solving, and able to work collaboratively while managing multiple priorities.
ESSENTIAL DUTIES & RESPONSIBILTIES
- Be the first point of contact for builders and their trades
- Build and maintain strong relationships with builders and their trades
- Keep orders, quotes and deliveries moving smoothly
- Coordinate delivery stages and manage timelines
- Troubleshoot issues and provide practical solutions
- Keep customers informed and updated
- Work closely with Account Managers, Warehouse and Purchasing teams to ensure the best customer experience.
QUALIFICATIONS | EXPERIENCE | CAPABILITIES
- Versatile background in customer service or similar support roles
- Clear, confident communication and a warm, professional manner
- Strong attention to detail with a high level of accuracy (essential)
- Excellent time management skills, with the ability to multitask and prioritise in a fast-paced environment
- Experience in the building or plumbing industry is advantageous, but not essential
- A positive, ‘can do’ attitude with the ability to work independently and as part of a team
APPLY NOW
To be considered for this position click “APPLY” now. Applications should include a resume and supporting cover letter.
Only shortlisted candidates will be contacted
To find out more about us visit: www.hallett.com.au
Hallett Group values diversity and is therefore uncompromising in pursuing an inclusive work culture. We are an Equal Opportunity Employer.
