Looking for a fresh career move where your problem-solving, organisation and people skills actually matter? At Go Insurance, our Claims Officers do more than manage paperwork. They support customers through stressful moments, bring clarity to complex situations, and make a real difference when it matters most.
This is a great role for someone who loves solving problems, staying organised, working through detail, and being part of a team that backs each other. And here’s the important bit: it’s okay if claims is new to you.
What matters most to us is not where you’ve worked before, but how you work, how you think, and how you show up for our customers and our team. If you’ve built strong transferable skills in logistics, operations, administration, coordination, customer service, or another fast-paced environment, this could be a brilliant next step.
💼 What you’ll be doing
As a Claims Officer, you’ll manage travel insurance claims from start to finish, with support, coaching and training along the way. A typical day can be:
- providing care and support for our customers when they need us most
- reviewing documents and information carefully
- speaking with customers and other stakeholders to gather details and provide updates
- working through information and making thoughtful decisions about claims
- keeping accurate records and staying on top of multiple moving parts
- contributing to a team that values quality, learning and continuous improvement
🌟 What will help you thrive
We’d love to hear from people who bring strong transferable skills and a great approach to their work. This role will be a great fit if you:
- are organised and keep things on track
- love attention to detail
- work through information clearly and calmly
- communicate with both care and confidence
- enjoy learning new systems and ways of working
- stay steady when things get busy or unpredictable
💛 Why Go?
We do things a little differently. We care deeply about our customers. We back our people. We believe great work happens when smart, capable humans are trusted, supported and encouraged to grow. Our values are part of everything we do at Go. 💛
🌈 Not 100% sure you tick every box? That’s okay!
If this role feels like a great fit for you, but your experience doesn’t match every dot point, we’d still love to hear from you. We value diverse perspectives and believe great team members come from all walks of life.
🎁 What You’ll Get from Us:
- 🧘 Quarterly Wellbeing Days
- ✈️ Free Travel Insurance
- 🎉 Monthly celebrations and quarterly team events
- 🏆GoTo Awards – our recognition program that celebrates awesome teammates
- 💚 Access to our Wellbeing Portal – help and support when you need it
- 💬 A culture of respect, teamwork and inclusion
- 📍Office-based in Brendale
✈️ Ready to make your move?
Apply now with your resume and a short cover letter telling us why you’d be a great fit for Go.
