Are you looking for a vibrant Customer Service workplace
that values your confidence, commitment to learn & grow, and strong work
ethics?
We offer exciting opportunities for those seeking a permanent
full-time position in Customer Service at Australia’s
fastest-growing gas and electricity retailer.
While you look after our customers with exceptional customer
service, we will look after you with opportunities to grow your skills,
participation in process improvement and problem-solving activities, coupled
with generous earning potential and employee benefits. We understand that our
success relies on each team member’s commitment & contribution.
This role requires you to work on-site at our Ringwood
office, conveniently located close to the train station for those utilising
public transport. We value collaboration and believe in providing a supportive
in-person work environment to foster creativity innovation and mentoring.
Your Primary Role will be to:
- Deliver
a Red-Carpet service by addressing a diverse array of customer needs
through calls, email, and live chat, all while maintaining strict
compliance with regulatory requirements and adhering to our quality
assurance framework.
- Proactively
contribute towards team and business process enhancements in alignment
with GloBird’s core values.
- Embody
the core values of GloBird, consistently demonstrating We Care, We
Act, and We Improve in all interactions with customers,
colleagues, and other stake holders.
What’s in it for you:
- Exceptional
remuneration, with the potential for increased earnings
- A
friendly & supportive working environment
- Potential
for professional career growth opportunities, both within the Customer
Service team and across various facets of our business; we’re small and
growing.
- Enjoy
catered team meetings and company events, plus daily access to snacks to
keep you fuelled.
- Free
on-site car parking & walking distance to train station
- Dedicated
Staff Wellbeing programs, events, gym membership discounts and a range of
additional staff benefits.
What you’ll need to succeed:
- Must
have a minimum of 2 years call centre experience
- At
least 1 year’s proven experience working within an Electricity and Gas
retailer
- Ability
to work full‑time hours across Monday to Friday and participate
in Saturday rosters as required
- Be a
self-driven individual who will put in 100% to succeed.
- Strong
communication & comprehension skills, both written and verbal.
- Consistently
showcasing a strong aptitude for learning and development.
- Going
the extra mile to provide exceptional support to both the team and our
valued customers.
- Resilient,
empathetic, and attuned to our customers & business needs.
- Strong
analytical skills, attention to detail, and an acumen for problem solving.
- Have
proficient computer skills with good typing speed/accuracy, coupled with a
comprehensive understanding using MS Office suite.
- Be a
supportive team player.
- Strong
work ethic – willing & able to work overtime when
necessary.
- Having
additional language skills is a bonus and highly values as we strive to
provide exceptional service to our diverse customer base.
We’re inspired by an individual’s potential, and we value
integrity, commitment, and willingness to achieve, before experience.
If this sounds like you and you have a can-do attitude,
then a career with GloBird is for you!
Submit your CV and a Cover Letter expressing why you would
be right for the position.
About GloBird Energy:
GloBird Energy is on a mission to revolutionise the energy
industry, striving for a brighter future for both customers and the
environment. Our reputation is built on offering flexible products, competitive
prices, and delivering a red-carpet experience for our customers.
Our vibrant team is passionate about providing experiences
that our customers rave about, as demonstrated by our impressive 4.7-star
Google review rating. We continually innovate to boost our efficiency, and use
our shared values of We Care, We Act, and We Improve create an
exciting work environment and an employee retention rate we’re proud of.
Located in the heart of Melbourne’s eastern suburbs
(Ringwood), we offer easy accessibility via public transport, coupled with
convenient onsite parking and regular social activities to foster a vibrant
work environment.
If you’re eager about advancing your career with growth
opportunities, putting your innovative ideas and approach to work within a
dynamic customer service environment, GloBird Energy welcomes you.
