Despatch / Customer Service Administrator

About Us

Glass Outlet is a national supplier of innovative building products for trade-only customers, including glass, aluminum fencing, balustrading, screening, and shower screens. With a strong reputation for quality and service, our Ipswich depot provides a one-stop solution for our trade customers’ building material needs.

About the Role

We’re seeking a proactive and customer-focused Despatch & Customer Service Administrator to join our Ipswich office. You’ll be a key point of contact for trade customers, supporting both front office operations and back-end despatch logistics. You’ll thrive in this role if you’re great with people, tech-savvy, and have experience in either building materials, trade supply, or logistics.

Key Responsibilities

Prepare system-generated picking and packing reports

Serve trade customers: process orders, invoices, stock inquiries

Schedule deliveries via internal and external freight providers

Handle inbound calls and emails for orders and enquiries

Process payments (cash, EFTPOS, credit cards)

General administration support as required

What You’ll Bring

Previous experience in building materials or a logistics/distribution setting

Strong communication and time management skills

Ability to multi-task and stay organised under pressure

Confidence using Word, Excel, Outlook

Experience with despatch and sales order software

A team-focused, “can-do” attitude

What’s in it for You

Generous salary package

Staff discounts

Paid annual wellbeing day

Full on-the-job training

Supportive and stable team environment

Regular weekday hours: 7:00 AM – 3:00 PM

Apply now and be part of Glass Outlet’s success story in Ipswich