We are currently recruiting for a full time Lead Management expert to support our Sales Team based in Southport, Gold Coast. Working together these roles are pivotal in changing the lives of those looking for hair restoration solutions.
About You
You will be self-motivated with a desire to maximise all sales opportunities. To be successful in this role you will need to be flexible, an effective communicator and have the ability to work across a range of priorities. You will understand the importance of exhausting all avenues when it comes to following up leads and opportunities. You will have ability to overcome barriers and navigate through all different scenarios and situations.
The Role
In this role, your key responsibilities will be to:
- Manage, maintain, and maximise sales opportunities arising from the client database.
- Follow up leads, opportunities, and clients in a timely manner.
- Reduce “buyers’ resistance” through effective education of and communication with leads, opportunities, and clients.
- Conduct calls and consultations with clients as directed by the Head of Sales/Sales Tea,.
- Serve as a liaison between clients and the Sales Team.
- Capture and enter data (e.g., client recommendations, photographs, notes, assessment, quotes).
- Schedule follow up appointments for clients (phone call, zoom, in clinic)
- Generally, support the daily business function of the sales team.
- Answer sales calls.
- Gather and provide information on leads, opportunities, and clients on behalf of the Head of Sales.
- Work with the marketing department to maximise the return on local promotions.
- Promote Gro’s products – including hair transplant, PRP, prescription hair care, non-prescription items.
The ideal candidate for this role will have/be:
- Trustworthy, with a high degree of integrity (you do what you say you’ll do, and you’ll say what you do).
- Comfortable asking for people to pay a fair price for goods and services.
- Customer first mindset with high standards (“concierge” style service).
- Low “sales call reluctance”.
- Able to “close” most sales.
- Strong verbal and written communication skills.
- Able to perform a wide variety of tasks across the course of a day.
- Outstanding interpersonal skills. “Relatable” for a broad spectrum of personality types.
- Comfortable both being part of a team and working independently.
- Excellent task management skills. Gets stuff done without fuss.
- Possesses instant rapport. Able to build strong client relationships quickly.
- Comfortable dealing with clients via telephone, zoom, social media chat and in person.
What’s In It For You:
- At Gro Clinics, we value and appreciate the dedication of our team members. Join us, and you’ll enjoy a range of exciting perks, including:
- Competitive salary packages and performance rewards.
- Exclusive discounts on Gro products and services to keep your hair looking and feeling it’s best.
- A well-deserved break with a paid day off on your birthday, because celebrating you is important.
- Access to Wellbeing Services and Employee Assistance Programs (EAP) to support your overall health and happiness.
- Boundless opportunities for personal and professional growth
About Us
Hair loss can be particularly difficult to deal with because it often starts early. It can be one of the biggest physical challenges impacting the confidence of men.
Gro® was founded with the purpose of helping, people with hair loss, feel confident so they can focus on making their dreams come true.
Gro® offer effective solutions to every stage of genetic hair loss. Through the latest innovations in cosmetic medical technology we offer our clients non-invasive, effective, and hassle-free treatments that yield consistent (often mind-blowingly amazing) results and a first-class experience.
We pride ourselves in creating a team that is motivated to help our clients feel more confident and achieve their dreams. We focus on educating our clients and we work hard to ensure every Gro client gets the best possible journey and outcome.
We believe in fostering a positive and rewarding work environment where your contributions are recognised and rewarded. Join Gro Clinics and experience the benefits of being part of a dynamic team dedicated to making a difference in the world of scalp health and hair care. Your journey with us is not just a job; it’s an opportunity for personal and professional growth. Apply now and unlock a world of possibilities!
Apply Now
Seize the opportunity! If you’re driven to make a positive impact on people’s lives and meet some or all of our requirements, please reach out. Remember, as the saying goes, ‘It’s not about having all the answers, but the willingness to learn and Gro.’ We believe in untapped potential, enthusiasm, and dedication to excellence. Your talents may just be what we are looking for. Take the leap and join us in reshaping the future of hair care at Gro Clinics—apply today!
