Site Installation & Technical Manager

About FTI Group

FTI Group Pty Ltd is a proudly Australian-owned company leading the way in innovative building solutions that streamline construction projects. Every day, we’re driven by a clear purpose: helping our customers build faster, smarter, and safer.

From concept to creation, all our products are designed and manufactured right here in our Australian factory. Today, our innovative building solutions feature in over 4,500 buildings — including some of Australia’s most iconic landmarks — and are making their mark internationally as well.

About the Role:

The FTI Group Site Installation and Technical Manager is responsible for leading the day-to-day operations of site installations, from initial product planning to production through to installation, installation review

Key Responsibilities:

• Lead and manage the Aftersales Service Team. This includes overseeing all post-sale services to maximise operational efficiency and service quality
• Conduct site visits daily for aftersales service, product training, trouble shooting, rectification, site safety/QA and product opportunities
• Conduct on site survey for NPS
• Analyse clients feedback to improve service processes and enhance client retention
• Communicate constraints, achievements and future planning with direct manager and relevant department leads
• Conduct final inspections to ensure project is completed to FTI Group’s quality standards.
• Adherence to safety regulations and ensure all installations comply with industry codes of practice
• Regularly review processes for improvement to optimize profitability and service quality
• Provide daily, weekly and monthly reporting on findings from site visits
• Effectively market and oversee sales to meet client and department objectives
• Effectively deal with any customer issues and complaints
• Monitor and work towards monthly, quarterly and annual targets
• Champion our “frictionless customer service” offering to our clients
• Champion the FTI Group’s values and compliance against policies and procedures

Skills and Experience

• Thorough understanding of FTI Group’s products or services
• Proficient technical skills in installation methods, reading blueprints and being across projects from start to finish
• Strong leadership skills to inspire and motivate teams, delegate tasks and ensure project success
• Excellent verbal and written communication skills with the ability to interact with team members and clients
• Ability to analyse issues and make timely decisions to resolve challenges on-site   
• Ability to coordinate and organise activities for the after-sales teams to ensure client satisfaction and improved sales
• Willingness to travel interstate as required

Environment, Health and Safety

• Comply with FTI Group’s HSE policies and procedures
• Take reasonable care for the health and safety of his / her own health and safety and that of other people who
• may be affected by their conduct in the workplace
• Cooperate with the FTI Group in relation to activities by the company to comply with HSE legislation.