Service Delivery Coordinator

Looking to kick-start or grow your career in IT service delivery? We’re hiring a Service Delivery Coordinator to support daily operations across a fast-paced IT environment (MSP or internal). This role is perfect for someone organised, proactive, and keen to build hands-on experience working with technical teams and stakeholders.

What you’ll be doing

• Triage and prioritise incoming service tickets, ensuring timely resolution or escalation
• Coordinate daily workload across engineers, aligning tasks with priorities and SLAs
• Monitor service performance including ticket queues, response times, and resolution targets
• Act as a first point of contact for service queries and support escalations
• Communicate updates clearly with clients, vendors, and internal teams
• Assist in incident management and help track recurring issues
• Prepare basic reports and dashboards for service performance
• Maintain accurate documentation, tickets, and time entries
• Support procurement activities (ordering and tracking IT equipment/software)
• Work closely with Network, Cloud, and Security teams to keep services running smoothly

What we’re looking for

• 2–3 years’ experience in IT support, service desk, or coordination role
• Exposure to ticketing tools (e.g. ConnectWise, ServiceNow, Jira or similar)
• Strong organisational skills with the ability to manage multiple tasks
• Good communication skills and confidence working with different stakeholders
• High attention to detail and a structured approach to work
• Basic understanding of IT environments (networks, cloud, end-user support)
• A proactive mindset and willingness to learn

About fournines

fournines is a trusted technology partner, delivering expert IT solutions to a diverse range of clients across industries. We provide a collaborative, innovative environment where professionals can work on cutting-edge technologies while developing their skills and advancing their careers.

Why Join fournines

• Work on emerging technologies in a supportive and collaborative environment
• Contribute to innovative projects across multiple industries.
• Opportunities for professional growth, certification, and career progression
• Inclusive culture where diversity is valued and everyone’s voice is heard.